Front Desk Clerk (Hotel)
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Overview
Job Description
Front Desk Clerk (Hotel)Company: Carter Support ServicesLocation: Portland, Oregon
Position Summary
Carter Support Services is seeking a friendly, reliable, and customer-focused Front Desk Clerk to serve as the first point of contact for hotel guests. This role is responsible for providing excellent customer service, managing guest check-ins and check-outs, handling reservations, and supporting daily front desk operations to ensure a welcoming and efficient guest experience.
The ideal candidate has strong interpersonal skills, attention to detail, and the ability to remain professional in a fast-paced hospitality environment.
Key Responsibilities
Greet guests and complete check-in and check-out procedures
Manage reservations, room assignments, and guest inquiries
Answer phone calls, emails, and respond to guest requests promptly
Process payments, billing adjustments, and maintain accurate records
Handle guest concerns professionally and escalate issues as needed
Coordinate with housekeeping and maintenance teams regarding room status
Follow hotel policies, procedures, and customer service standards
Maintain a clean, organized, and professional front desk area
Support safety, security, and emergency procedures
Required Qualifications
High school diploma or equivalent
1+ year of customer service or hospitality experience (hotel experience preferred)
Strong communication and interpersonal skills
Basic computer skills and comfort using reservation systems
Ability to multitask and remain calm under pressure
Flexible availability, including evenings, weekends, and holidays
Preferred Qualifications
Experience using hotel property management systems (PMS)
Cash handling or billing experience
Hospitality or customer service training or certification
Core Competencies
Customer-focused mindset
Attention to detail and accuracy
Problem-solving and professionalism
Time management and reliability
Team collaboration
Why Join Carter Support Services
Opportunity to work in a guest-facing hospitality role
Supportive and team-oriented work environment
Competitive pay and benefits
Opportunities for training and career growth
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