Front Desk Coordinator

Job Summary 

Foster a clinic environment that provides exceptional customer service and delivers best in class patient  experiences, ensuring patient-centered care is top priority.  

Role and Responsibilities: 

• Exemplify the Joint Ventures Culture by staying true to the Core Values, communicating the Vision and executing the Mission every day 
• Create a warm and welcoming clinic environment focused on patient-centered care 
• Communicate the brand’s mission through patient orientation and clinic tours 
• Educate patients on the benefits of chiropractic, our care options and services 
• Manage clinic’s patient flow in an organized manner to ensure maximum efficiency 
• Sell Wellness Plans and Packages best suited for patients based off of doctor’s prescribed treatment  plan 
• Assist patients with the completion of required forms 
• Drive to achieve clinic and company goals through execution of best practices and brand standards 
• Perform daily clinic operations including phone system management, transaction completion through POS software, patient account management, cleaning duties, inventory assessment, etc.  
• Support and follow company’s policies and procedures 
• Participate in marketing opportunities to support positive clinic health and growth 
• Contribute to a positive, healthy workplace culture that strives on team dynamics 
• Complete and accommodate additional tasks as required by the needs of the company 

Qualifications 

• Determination to provide the highest levels of customer service 
• Enthusiastic about helping others and participating in a team environment 
• Strong organizational skills coupled with the ability to prioritize and multi-task 
• Polished, professional image representative of the brand 
• Believes in a Wellness lifestyle and preventative care 
• Proficient with Microsoft Office and social media platforms 
• Willingness to learn and grow 

Requirements & Physical Demands 

• High School Diploma or equivalent, Associates degree or higher preferred 
• 1-2 years Retail sales experience and/or marketing experience; office management a plus 
• Confidence in presenting and selling memberships and visit packages 
• Able to use office equipment—computer, scanner, fax and phone system 
• Flexibility to work weekends and evenings as required 
• Ability to lift and carry 20 pounds
• Ability to sit and stand with reasonable accommodation

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