Front Office Business Partner

This position offers the opportunity to work remotely; however, the candidate must be based in Minnesota or willing to relocate to Minnesota, as the role requires regular travel within the Midwest region, with a primary focus on the Minnesota territory.

Your responsibilities will include:

• Monitor, manage, and own assigned clinics’ front office performance via KPIs, reporting and auditing 

• Assist and aid in the management of follow-up queues and key front office tasks (DECOPS, exceptions, overall tasks, etc.) 

• Work with Director of Front Office Operations and other cross-functional departments to analyze, assess, and impact assigned clinics’ front office metrics including but not limited to upfront collections, front desk denials, write-offs, registration errors, etc. 

• Coach, develop, and lead Front Office Support Specialist(s) to perform at their highest level 

• Partner with Regional Directors to formulate a plan of action for front office revenue cycle improvement as necessary and ensure execution of these plans 

• Lead and/or facilitate weekly remote front office teammate meetings and quarterly in person front office meetings to promote culture, engagement, and high performance 

• Create and implement scalable front office optimization strategies to improve efficiency and streamline workflows 

• Ensure compliance with all front office operational procedures and best practices 

• Work with Director of Front Office Operations and Front Office Support Specialist to implement protocols and policies and procedures to increase the performance of the front desk 

• Participate as a member of the Front Office Business Partner team to ensure that front office staff adhere to the company’s policies and work with Director of Front Office Operations to formulate a plan to improve the company’s standards and policies as necessary. 

• Collaborate with Clinical Directors to provide remote front office coverage 

• Work in conjunction with the Integration teams for successful implementation of new acquisitions and de novos; includes but not limited to preparation and input on front office workflows, demographics and insurance verification/authorization support, and/or remote participation in training and education of policies and procedures. 

• Partner with Infinx Team Lead(s) to ensure verification and authorization standards and workflows are being adhered to by front desk teammates 

To excel in this role, you should possess:Excellent interpersonal and communication skills with ability to adjust style to suit circumstance and navigate issues with tact and diplomacy 

• Possess a high-level understanding of front office operations, preferably in an outpatient therapy setting 

• Ability to lead by example and inspire others to perform at their highest level 

• Exceptional critical thinking and analytical skills to create, implement, and execute front office optimization strategies 

• Organizational and time management skills with a proven ability to meet deadlines 

• Proficient in Microsoft Office, EMR and other technical software 

• Solid understanding of revenue cycle and financial impacts of operational decisions 

• Ability to prioritize tasks and delegate when appropriate

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Why choose Ivy?  

• Best Employer: A prestigious honor to be recognized by Modern Healthcare, signifying excellence in our industry and providing an outstanding workplace culture.   

• Exceeding Expectations: Deliver best-in-class care and witness exceptional patient outcomes.    

• Incentives Galore: Eligibility for full benefits package beginning within your first month of employment. Generous PTO (Paid Time Off) plans and paid holidays. 

• Empowering Values: Live by values that prioritize teamwork, growth, and serving others.