Fulfillment Center Receptionist

You in This Role

This role sits at the heart of our Fulfillment Center and wears a few important hats. You’ll be the first point of contact for customers and team members, a knowledgeable FPV support resource, and a steady operational partner helping keep the Fulfillment Center running smoothly.

If you’re organized, approachable, comfortable with technology (especially Shopify), and enjoy balancing customer interaction with behind-the-scenes support, this role will feel right at home.

A Day in the Life

Your day will be a blend of customer-facing support, operational coordination, and hands-on assistance. Roughly three hours per day will be focused on front-desk and customer support needs, with the remainder spent supporting fulfillment operations and office/people needs within the Fulfillment Center.

Fridays are our busiest days, so flexibility and calm under pressure are key.

What You’ll Do

Reception & Customer Support

• Serve as the receptionist and front-of-house presence for the Fulfillment Center
• Provide knowledgeable support to customers, including:
• FPV product knowledge
• Battery compatibility guidance
• Basic troubleshooting steps
• Recommending alternative products when items are out of stock
• Understand and confidently use POS systems, specifically Shopify (required)
• Manage and update the Pending Sheet:
• Track out-of-stock items identified by Fulfillment
• Log customer name, email, and pending items
• Ensure information is accurate so Customer Support can proactively reach out
• Communicate clearly and professionally with customers regarding pending items

Fulfillment Center Support

• Assist the Fulfillment and Receiving teams with order picking, packing, and shipping as needed
• Jump in where help is needed during peak times or staffing gaps
• Maintain awareness of inventory flow and fulfillment priorities

Office & People Operations Support

• Act as an on-site “office manager” presence for the Fulfillment Center
• Ensure employees are taken care of day-to-day by:
• Ordering and restocking supplies
• Keeping food and break areas stocked
• Ensuring restrooms and common areas are properly supplied
• Partner with the Corporate Office Manager on:
• Ordering supplies and furniture
• Coordinating basic facility needs
• Support HR projects as assigned, such as:
• Updating spreadsheets
• Maintaining non-confidential documentation
• Assisting with operational tracking and organization(This role does not handle confidential employee information.)

Requirements

What You’ll Bring

• FPV product knowledge, including battery compatibility and basic troubleshooting
• Strong experience with POS systems — Shopify experience is required
• Excellent customer service and communication skills
• Highly organized with strong attention to detail
• Comfortable juggling multiple responsibilities across customer support, operations, and admin work
• Willingness to pitch in and help where needed
• Basic computer skills (spreadsheets, email, internal tools)
• Ability to remain calm and effective during busy periods, especially Fridays

What You’ll Gain

• A hands-on role at a fast-growing, innovative company in the drone industry
• Exposure to fulfillment operations, customer experience, and HR support
• The opportunity to work closely with HR and operations leadership
• A role that evolves as the company grows - with room to learn and expand

Benefits

Compensation & Benefits

• Hourly, non-exempt position
• Competitive hourly pay (based on experience)
• 3 weeks’ vacation accrued annually
• 11 Federal Holidays
• Catered Lunches 5 days a week
• Company Gatherings
• Employee Discounts at our Retail Store

About Us

Unusual Machines is a U.S.-based drone and drone parts company focused on the small and First-Person View (FPV) segments of the drone market. Our brands—Rotor Riot and Fat Shark—are two of the most respected names in FPV and have helped shape the industry through e-commerce, product development, and a deep connection with the pilot community.

We’re expanding into enterprise and defense - bringing our obsessive attention to performance, design, and U.S.-based manufacturing into high-stakes environments like search and rescue, STEM education, and military innovation. With several of our products already approved by the Defense Innovation Unit, we’re solving procurement issues for customers who demand speed, agility, and compliance.

If you love working at the intersection of community, content, and cutting-edge technology, you’ll feel right at home here.

We are an equal opportunity employer that does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Unusual Machines participates in E-Verify. E-Verify is an Internet-based system that compares information from an employee's Form I-9, Employment Eligibility Verification, to data from U.S. Department of Homeland Security and Social Security Administration records to confirm employment eligibility.

We unfortunately cannot offer visa sponsorship for this position.