Future Opportunity: Director Of Mortgage Operations - Hiring For 2026

Live here. Play here. Bank here. Work here.

If you're looking to build your career at a forward-thinking organization with deep community roots and a vision for growth, success, and giving back, you've come to the right place.

Get to know us:

• We're your local community bank-and have been since 1875-that is committed to providing excellent customer service and giving back to our communities.

• We foster a collaborative, inclusive work environment as part of a close-knit team where your voice is valued and heard.

• Our highly engaged employees are rewarded for their performance and have ample opportunities for cross-training and advancement within the organization.

• We've been named one of the best places to work in Maine, and offer robust benefits focused on your holistic well-being.

__

Future Opportunity: Director of Mortgage Operations - Hiring for 2026

Location: Maine or New Hampshire

Anticipated Start Date: January 2026

At Camden National Bank we believe in planning for the future, especially when it comes to building exceptional teams. One of our long-standing, valued team members will be retiring in 2026, and while this role won't be filled immediately, we're starting our search now so we can get to know the right person well in advance.

This is your chance to explore an exciting opportunity early and build a relationship with us before the position officially opens. If you're passionate about Mortgage banking and are excited to make an impact, and want to be part of a company that values forward-thinking and people-first planning, we'd love to hear from you.

We're not filling this role until 2026, but we're planning ahead and we're excited to get to know potential future teammates now.

If your timeline matches ours, let's start the conversation early!

The Director of Mortgage Operations will supervise Processors, Underwriters, Closers, Quality Control, Shipping, Construction, Consumer, Mortgage & Retail Risk Administration teams and System Administrator. They will oversee daily operations to ensure loans are processed, underwritten and closed efficiently and within compliance standards. Manage and allocate resources to meet fluctuating loan volumes and loan deadlines. Collaborate with Sales, Compliance, Audit, Special Assets, Credit Risk, Risk Management, Information Technology, BSA, Information Security and Finance stakeholders to resolve complex loan issues and ensure seamless communication across departments. Negotiate with vendors and perform annual due diligence. Train and mentor Operations team.

This position can be based in Kennebunk, Maine or Camden, Maine with additional flexibility in location across Maine or New Hampshire for the right qualified candidate.

Essential Duties and Responsibilities:

• Policies and Procedures: Create, maintain and implement policies and procedures to enhance operational efficiency, improve customer satisfaction and remain within Regulatory requirements.
• Regulatory Compliance: Review team processes to ensure adherence to all levels of regulations and mitigating compliance risks. Familiarity with the legal landscape to identify and correct potential compliance gaps to avoid legal challenges or penalties.
• Loan Origination Systems: Proficiency and knowledge of loan systems to streamline application processes, accurate handling of loan documentation and compliance checks to improve mortgage approval speed and quality.
• Risk Management: Identify, evaluate, and mitigate financial risk for the stability and profitability of mortgage operations. A deep understanding of market trends, regulatory changes, and internal risk factors is essential for developing strategies that protect the organization's interests.
• Financial Analysis: Ability to analyze financial data to make informed decisions on loan approvals and post close customer requests, risk management, and strategic planning and analysis.
• Process Optimization: Streamlining loan process workflows and reducing mortgage approval turnaround times are central to enhancing operational efficiency and customer satisfaction. Identifying bottlenecks and implementing innovative solutions are key tasks in this area.
• Customer Relationship Management: Manage customer interactions, expectations and requests to ensure smooth loan processing and foster long-term loyalty. Effective communication, problem-solving capabilities, and a comprehensive understanding of mortgage products are necessary to address customer concerns and improve their experience.
• Oversight of SOX testing and reporting; participate in internal and external compliance audits

Basic Qualifications:

• Higher education and/or at least 5 years of experience working in the mortgage industry
• At least 5 years of experience working with portfolio and secondary market investor guidelines (working knowledge of FNMA, FHLMC guidelines and investor overlays)
• At least 3 years of experience working with government insured mortgages; ability to remit UFMIPs and insure mortgages with USDA, VA and FHA
• At least 3 years of experience working with external auditors, such as private mortgage companies, USDA, VA and FHA

Preferred Qualifications:

• At least 3 years of experience managing people and processes

Skills and Abilities:

• Excellent written, organizational, and communication skills
• Proven research and problem-solving skills
• Persistence in achieving goals
• Flexibility and adaptability
• High level of independent thinking and judgment
• Time management skills and ability to prioritize tasks and meet deadlines

Supervisory Skills:

• Proven leadership skills (previous leadership experience and/or successful completion of a leadership development program)
• Effective teaching and presentation skills (previous teaching and/or public speaking experience desired)

The statements contained herein reflect general details as necessary to describe the principal functions for this job, the level of knowledge and skill typically required, and the scope of responsibility, but should not be considered an all-inclusive listing of work requirements. Individuals may perform other duties as assigned, including work in other functional areas to cover absences or to equalize peak work periods to balance workloads.

____

Our comprehensive total rewards package offers something for everyone!

• Robust medical, dental, and vision insurance packages
• Generous time off, including paid federal holidays and paid day off for your birthday
• 401(k) retirement savings plan
• Tuition reimbursement, professional development, and career growth opportunities
• Employee assistance program
• Comprehensive wellness program

Pursue a career at Camden National Bank and apply today. We can't wait to hear from you!

_____

We are guided and inspired by our Core Values:

• Honest and Integrity above all else
• Trust built on fairness
• Service that creates remarkable experiences
• Responsibility to use our resources for the greater good
• Excellence through hard work and lifelong learning
• Diversity realized through inclusion and respect

Equal Opportunity Employer

Employment with Camden National is on an at-will basis, meaning employment is not guaranteed for any specific period of time, and any employment relationship established may be terminated by either party at any time, for any reason, with or without notice. Completion of an employment application is not a contract, express or implied, guaranteeing employment. Camden National Bank is an Equal Opportunity Employer and does not discriminate on the grounds of race, color, religion, sex, sexual orientation, including gender identity and gender expression, national origin, citizenship status, age, disability, genetic information or veteran status.

Learn more about why employees love working at Camden National Bank!