Gastroenterology Nurse Navigator

Department

Gastro PBB - 209589

Worker Sub Type

Regular

Work Shift

Pay Grade

Job Description

The Gastroenterology Nurse Navigator serves as the primary point of contact for patients entering the Gastroenterology (GI) service, ensuring a seamless and coordinated care experience from referral through diagnostics, endoscopy, and follow-up. This role focuses on patient education, clinical triage, referral optimization, and communication across multidisciplinary teams to enhance patient outcomes and experience.

Responsibilities and Duties

Provides comprehensive education on diagnoses, bowel preparation, medication instructions, and follow-up plans.

Acts as a liaison for patient concerns, ensuring culturally sensitive and compassionate communication.

Facilitates communication among GI providers, primary care physicians, surgeons, radiology, and oncology teams.

Reviews new referrals daily, apply standardized protocols, obtain missing work-up, and prioritize urgent cases.

Assesses procedural appropriateness and guide bowel preparation regimens.

Conducts pre-procedure calls to reduce same-day cancellations and improve patient compliance.

Supports initiatives to enhance care delivery and patient experience.

Track clinical metrics, identify care gaps, and maintain dashboards for monitoring outcomes such as prep quality and diagnostic completion.

Participates in leadership and safety committees.

Ensures accurate and timely documentation in electronic health records.

Maintains data integrity for reporting and quality improvement purposes.

Education

Associates Nursing (RN Diploma, ASN or ADN) is required.

Bachelors Nursing (BSN) is preferred.

Experience

3 - 5 years of GI, hepatology, oncology, surgical, or procedural nursing experience is required.

Certification & Licensures

Registered Nurse with current VA license required.

BLS Certification (Basic Life Support) - American Heart 'Healthcare Provider' (HCP) - AHA approved required. New hires must have American Heart Association (AHA) appropriate certification prior to completion of orientation.

Qualifications

Ability to perform data analysis to assist with the goal of identifying strategies to increase the number of people who complete screenings, follow up visits, in-treatment and/or post-treatment visits- required.

Ability to work with groups to improve quality of life for people going through the care continuum: Prevention & Risk Reduction, Screening, Diagnosis, Treatment, and Survivorship.

Benefits

At Valley Health, we believe everyone is a caregiver, and our goal is to create an environment where our caregivers thrive physically, financially, and emotionally. In addition to a competitive salary, our most popular benefits for full-time employees include:

• A Zero-Deductible Health Plan
• Dental and vision insurance
• Generous Paid Time Off
• Tuition Assistance
• Retirement Savings Match
• A Robust Employee Assistance Program to help with many aspects of emotional wellbeing
• Membership to Healthy U: An Incentive-Based Wellness Program

Valley Health also offers a health savings account & flexible spending account for childcare, life insurance, short-term and long-term disability, and professional development. In addition, several perks come with working for the largest employer in the region, such as discounts to on-campus dining, and more.

To see the full scale of what we offer, visit valleyhealthbenefits.com.