General Manager, Impact Service Group
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Job Description
Title: General Manager
Company: Impact Service Group
Location: Ridgefield, CT
About Impact Service Group
Impact Service Group provides industry-leading HVAC support services that empower our customers and vendors to achieve growth, cost savings, quality, and analytics that would otherwise be out of reach.
We're on a mission to deliver the world's best HVAC support services, and we're looking for a General Manager who can lead with vision, operational excellence, and a customer-first mindset.
The Role
As General Manager, you'll oversee key departments - Operations, Finance, Sales, and Vendor Management - ensuring each delivers measurable results aligned with our company goals.
You'll lead a team of high-performing directors, drive financial growth, and champion exceptional service experiences for customers and vendors alike.
What You'll Do
- Build, coach, and retain an elite leadership team across all departments
- Set clear goals and KPIs for department heads; lead Weekly and Monthly Business Reviews (WBR/MBR)
- Drive consistent and profitable growth - targeting annual increases in Gross Profit and EBITDA
- Partner with the President and VP of Finance to manage forecasts, budgets, and performance
- Champion customer obsession through white-glove service and innovative product management
- Oversee execution of quarterly marketing plans and agile product sprints
- Promote a culture of Continuous Improvement (CI) through structured quarterly projects
What You Bring
- 7+ years of leadership experience. HVAC, Construction, or Services experience a plus
- Proven ability to lead cross-functional teams toward ambitious financial and operational goals
- Strong command of financial statements and forecasting
- Experience in B2B marketing, product management, and customer success
- High emotional intelligence and process-oriented leadership style
- Passion for growth, curiosity, and continuous improvement
Apply Today
If you're a results-driven leader who thrives on building great teams, driving financial growth, and delivering exceptional customer experiences - we'd love to meet you. This role is an in-person role, 5 days a week in Impact's office in Ridgefield, CT.
Automate your job search with Sonara.
Submit 10x as many applications with less effort than one manual application.