General Manager, Area Service Lead

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Salary Range

$82,000.00 - $131,500.00

Overview

Yale Hospitality is world-class renowned and awarded for leading and implementing innovative concepts in collegiate dining focused on health, wellness, and food system resiliencies.

This role will play a key part in supporting Yale University's mission through fostering community while ensuring that bodies and minds are nourished through educational, engaging, and experiential moments.

The General Manager, Area Service Lead is responsible for one of the 14 prestigious dining halls at Yale University. A key point of contact for the Head of College and reporting to the Managing Director, Residential Operations, this position supervises a team of 25 to 30 unionized staff and accomplished chefs who work to create three meals a day for students, faculty, and staff of the Yale community. This position hires, trains, motivates, and supervises a large culinary staff. In addition, this position is responsible for supervising during meal hours, ensuring food quality, preparation, set up, taste, portioning and cleanliness of the dining hall are upheld to the highest standards. In addition to the General Manager responsibilities of a residential dining hall, this position will organize, partner with Hospitality leadership and College leadership to execute the vision of the university at special events for a cluster of residential colleges in an assigned Zone.

This position may require one weekend day coverage.

Required Skills and Abilities

1. Well-developed leadership, oral and written communication skills. Ability to effectively supervise and train bargaining unit employees.

2. Strong and demonstrated ability with food service management systems or similar recipe development/menu management systems, database management, inventory management systems, point of sales technology, Microsoft Office, internet, and e-mail.

3. Proven project management, organizational, analytical, and consultative skills. Ability to manage multiple projects to deadline amidst competing priorities.

4. Knowledge of retail storefront and large-scale food production and service processes.

5. A demonstrated commitment to goals of diversity, equity, inclusion, and belonging and an ability to work with diverse constituencies, including students, staff, faculty, and the broader community.

Preferred Skills and Abilities

Previous multi-site/multi-unit experience preferred. Experience with teams in a collective bargaining unit environment.

Weekend Hours Required? Yes

Evening Hours Required? Yes

Work week: Flexible or Non-Standard

Principal Responsibilities

1. Plan, organize, and lead the daily operations of the assigned residence for student meals as well as support the assigned cluster's special event operations 2. Provide daily onsite support to Multi-unit Executive Chef, Residential Operations and Managing Director, Residential Dining in design, development, and creation of a quality experience in the areas of set up, decoration, linen, props, and other aspects, daily service, special events, theme dinners and other functions for an assigned cluster. 3. Provide support with Menu Forecasting with Executive Chef and Culinary team. 4. Collaborate with the Residential Cluster's leadership team to ensure the highest level of customer service by developing and overseeing service standards, customer service policies, quality assurance, in-service training, proper food handling, and sanitation standards. 5. Conduct regular service inspections and evaluations to observe service, station appearance; and cleanliness and sanitation of production and service areas, equipment, and employee uniform compliance of all assigned units. 6. Implement and monitor housekeeping, sanitary, and safety rules and regulations. 7. Supervise assigned dining rooms during meal periods and special events for a single unit, as well as coordinating the logistics of the special events for the assigned Zone. 8. Monitor bar patronage and alcohol usage of students during bar opening hours. 9. Monitor revenue and expenses for all cost centers and provide support with inventory control by reviewing weekly and monthly financial reports. 10. Assist with preparing operational reports and analysis on trends, and operational costs and make experienced recommendations as necessary. 11. Interview, select, train, and evaluate service and support staff. 12. May perform other duties as assigned. Required Education and Experience Bachelor's degree in Hotel/Restaurant Management or a related field and 5 years of food service management experience; or an equivalent combination of education and experience. Required License(s) or Certification(s) Required License(s) or Certification(s): Physical Requirements Physical Requirements:

Job Posting Date

12/17/2025

Job Category

Manager

Bargaining Unit

NON

Compensation Grade

Administration & Operations

Compensation Grade Profile

Manager; Program Leader (25)

Time Type

Full time

Duration Type

Staff

Work Model

On-site

Location

505 College Street, New Haven, Connecticut

Background Check Requirements

All candidates for employment will be subject to pre-employment background screening for this position, which may include motor vehicle, DOT certification, drug testing and credit checks based on the position description and job requirements. All offers are contingent upon the successful completion of the background check. For additional information on the background check requirements and process visit "Learn about background checks" under the Applicant Support Resources section of Careers on the It's Your Yale website.

Health Requirements

Certain positions have associated health requirements based on specific job responsibilities. These may include vaccinations, tests, or examinations, as required by law, regulation, or university policy.

Posting Disclaimer

Salary offers are determined by a candidate's qualifications, experience, skills, and education in relation to the position requirements, along with the role's grade profile and current internal and external market conditions.

The intent of this job description is to provide a representative summary of the essential functions that will be required of the position and should not be construed as a declaration of specific duties and responsibilities of the position. Employees will be assigned specific job-related duties through their hiring department.

The University is committed to basing judgments concerning the admission, education, and employment of individuals upon their qualifications and abilities and seeks to attract to its faculty, staff, and student body qualified persons from a broad range of backgrounds and perspectives. In accordance with this policy and as delineated by federal and Connecticut law, Yale does not discriminate in admissions, educational programs, or employment against any individual on account of that individual's sex, sexual orientation, gender identity or expression, race, color, national or ethnic origin, religion, age, disability, status as a special disabled veteran, veteran of the Vietnam era or other covered veteran.

Inquiries concerning Yale's Policy Against Discrimination and Harassment may be referred to the Office of Institutional Equity and Accessibility (OIEA).

Note

Yale University is a tobacco-free campus.