Grain Customer Service Specialist

Description

ALCIVIA is growing and looking to add a full-time Customer Service Specialist at our Fall River, WI location. Are you looking for a company where work-life balance is respected, honest effort is rewarded, and your contribution is appreciated? You're looking for ALCIVIA.

Pay Type: Hourly, bi-weekly.

Work Setting: In-Office.

Work Location: N3220 Seier Road, Fall River, WI 53932.

Core Work Schedule: Monday - Friday; 7:30am to 5:00pm, with available overtime hours/pay (may include weekend hours during busy seasons).

Benefits: Full-time benefit eligibility begins the 1st of the month following date of hire.

• Medical Insurance, Health Savings Account (with Employer contributions), Dental Insurance, Vision Insurance, Flexible Spending Accounts, Critical Illness Insurance, Group Accident Insurance, Group Hospital Insurance, Legal Shield, and ID Shield.
• 401K company match up to 6% and 100% vested day one.
• Parental Paid Leave.
• Paid Time Off, Paid Holidays, and Paid Volunteer Time Off.
• 100% Company-Paid Benefits: Short-Term Disability, Long-Term Disability, Life and AD&D Insurance, Employee Assistance Program.
• Company-Paid Training and Development Opportunities: Tuition Reimbursement, Certifications & Licenses, and more.
• Company Clothing Annual Allowance.

ALCIVIA is a leading, member-owned agricultural and energy cooperative located in Wisconsin and serving customers in Wisconsin, Minnesota, Illinois, and Iowa. We provide expertise, service, and products in the areas of agronomy, animal nutrition, energy, and grain, and have a full portfolio of options for competitive operating loans and input financing. Learn more at https://www.alcivia.com/

• Company Video: https://www.youtube.com/watch?v=EXksxCuX2Ak
• Visit our Company Social Media Accounts: Facebook and LinkedIn.

Grain Customer Solutions Specialist Essential Responsibilities:

ALCIVIA is seeking a Customer Solutions Specialist to join our Grain Business Unit. In this role, you will be a key member of our Grain Customer Service Team, responsible for performing administrative tasks within our computer systems while supporting truck operations at the vehicle weight-scale. You will ensure accurate product testing, documentation, and communication with drivers, while delivering exceptional customer service to both internal and external stakeholders. On-the-job training will be provided. Please note that during peak seasonal periods, this position requires standing for extended periods of time.

• Perform administrative tasks within the computer system when trucks are on the vehicle weight-scale.
• Conduct product sample testing and weigh inbound and outbound grain loads (e.g., corn, wheat).
• Document product weights and testing results by issuing scale tickets through the computer system.
• Accurately grade grain and apply discounts for moisture, foreign material, damage, vomitoxin, and other factors (training provided).
• Deliver a high level of customer service by being courteous, helpful, and knowledgeable.
• Respond promptly and effectively to customer inquiries.
• Answer telephone calls and direct them appropriately.
• Notify management of significant service issues or customer concerns.
• Collaborate with originators to exceed customer expectations.
• Support cross-divisional collaboration and shared workload coverage during peak times or staff absences.
• Maintain a safe and clean work environment, adhering to all safety rules and protocols.
• Communicate recurring service issues, customer feedback, or process improvement opportunities to management.
• Provide coverage for the front desk reception area, including operator phone coverage and walk-in customer assistance, as needed.
• Assist with other departmental tasks outside of harvest season.
• Demonstrate flexibility to work outside of core business hours during seasonal peaks to ensure exceptional customer service.
• Perform other duties as assigned.

Requirements

Grain Customer Solutions Specialist Required Skills & Qualifications:

• High school diploma or equivalent required; Associate degree in Business, Communications, or a related field preferred.
• 1-3 years of customer service experience required; administrative or service-based industry experience is a plus.
• Proficiency in Microsoft Office applications; ability to navigate ERP or CRM platforms.
• Strong written and verbal communication skills with a professional, customer-focused demeanor.
• Ability to manage multiple priorities in a fast-paced, deadline-driven environment.
• Familiarity with billing, invoicing, data entry, and account support.
• Excellent attention to detail, organizational skills, and follow-through.
• Proactive, solutions-oriented mindset with a commitment to supporting both customers and internal teams.
• Team-oriented with a strong sense of accountability and pride in service delivery.
• Sales awareness and a service-first approach to customer interactions.
• Valid driver's license, clean driving record, and reliable transportation required.
• Ability to work overtime during harvest season (October-November), including rotation weekends with advance notice.
• Strong commitment to workplace safety and adherence to safety protocols.

Find your place in a positive, supportive atmosphere where opportunity is always growing, with a team that believes in its mission. Enjoy a job that grows along with you as your skills and talents evolve, while fueling the needs of your family, friends, and billions of others who depend on agriculture. Visit our Careers page to view all our current openings at https://www.alcivia.com/careers/

• ALCIVIA Locations: https://www.alcivia.com/connect/locations/