Group Project Manager - IT Infrastructure Operations

Job Description

Infosys is seeking a skilled, dedicated and proactive Group Project Manager - IT Infrastructure Operations with strong interpersonal and technical skills to operate a large-scale IT infrastructure deployed globally.

Required Skills:

• Candidate must be located within commuting distance or willing to relocate to Tempe, AZ, Richardson, TX; Raleigh, NC; Hartford, CT; Or Indianapolis, IN. This position may require travel in the US.
• Bachelor's degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
• At least 10 years of Information Technology experience.
• Candidates authorized to work for any employer in the United States without employer-based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role at this time.
• Manage support teams responsible for End-to-End Infrastructure Cloud Operations.
• Directs 24X7X365 delivery of support services, ensuring and advocating for the stability and performance of client-facing and/or revenue generating applications.
• Directly manages staff responsible for the Infrastructure Cloud Operations (Azure, Compute, Database, EUC, Middleware, Storage n Backup, BAS, Process, etc).
• Responsible for staff/employee administration (staffing recommendations, performance appraisals, coaching and counselling, work assignments, training, resource planning, etc.).
• Good experience in managing ~100 members team with majority of the team operating from India and US.
• Assists in defining internal service level agreements and operating level agreements between support teams.
• Leads internal meetings to address service level issues and planning.
• Directs major IT incident events acting as Second in Command to Program Director.
• Manages vendor relations for the department; assists with vendor identification and selection, contract negotiation and statement of work (SOW) reviews.
• Manages licensing and service agreements with vendors; ensures hardware and software is appropriately licensed.
• Evaluates and recommends technology solutions; participates in decisions regarding purchase and selection, in-house development and modification, assessment and implementation.
• Works closely with customers, business analysts and team members to understand business requirements that drive the analysis and design of quality technical solutions.
• Developed and maintained strong relationships with C-level executives, including CIO, and CTO, to understand business needs and align IT strategy.
• Determines overall objectives for organization and contributes to formulation of operational, tactical and strategic plans related to the functions he/she is responsible for.
• Adheres to policy, process and procedures and proactively seek opportunities to enhance existing ITS ITIL processes (service requests, incident & problem management, change management, etc.).

Preferred Skills:

• Significant experience leading teams responsible for providing IT customer support/services.
• Computer operations, IT Infrastructure production support and data center management/administration.
• Strong analytical and problem-solving skills.
• Understanding of cutting-edge technologies, Containerization, AI, ML
• Strong interpersonal, verbal and written communication skills.
• Advanced ITIL certifications desired.
• PMP certification desired.
• Application Management Support.
• Ability to facilitate/manage meetings with multiple participants representing different functions/disciplines.
• Sound judgment in decision making.
• Flexible and adaptable.
• Strong knowledge and practical experience designing and implementing ITIL practices.
• Healthcare enterprise products knowledge.
• Microsoft Office Products: Word, Excel, PowerPoint, etc.

The job entails sitting as well as working at a computer for extended periods of time. Should be able to communicate by telephone, email or face to face. Travel may be required as per the job requirements.