Group Sales Manager

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Desert romance meets outdoor adventure. Experience timeless beauty in our adobe casitas with a backyard full of saguaro cacti, dramatic valleys and the iconic Pinnacle Peak. Discover Scottsdale's vibrant Native American art, history and Old West lore. With the property as your adventure basecamp, explore the nearby area, including two championship golf courses a quick shuttle away. Locally inspired spa treatments, a bi-level pool and authentic Southwest cuisine set the stage for a restorative desert escape.

About the role

Four Seasons Resort Scottsdale is looking for a Group Sales Manager who shares our passion for excellence and is enthusiastic about creating the ultimate service experience. The Group Sales Manager is a part of a dynamic team that provides unparalleled experiences to our guests.

The Group Sales Manager will be responsible for group sales for a geographical region through active and effective promotion, solicitation, and prospecting. The successful applicant will be a focused and skilled negotiator with a proven record of accomplishment in uncovering new business and pursuing and confirming business to meet individual and team goals.. This position requires a high degree of independent judgement and discretionary decision-making.

What you will do

• Develop Accounts (new and existing).
• Promote property awareness to the corporate, international and association markets
• Maintain communication/relationship with Worldwide Sales Office network for specific assigned region, as well as other Four Seasons hotels toward achieving pre-determined revenue goal.
• Create and execute direct sales plan specific to market assignment.
• Promote local awareness through maintaining relationships with the ACVB and tourism authorities
• Conduct tours of property to meeting planners and other potential customers while informing of all hotel services available; entertain customers on property, during site inspections, pre-planning trips, and program operation when appropriate.
• Excellent knowledge of account management system to achieve FS minimum standards, while utilizing as an account/organizational tool; have a working knowledge of local and regional competition
• Work closely with conference services and catering through execution of definite program.
• Work closely with conference services and catering through execution of definite program
• Conduct all sales related interactions with the highest level of professionalism while maintaining specified Four Seasons standards.
• Negotiate, draft, generate and confirm/sign group contracts that ensure hotel budget and revenue targets are achieved.
• Adjust group pricing and recommend group concessions as needed to secure group business in support of hotel budget targets.
• Follow up on all business inquiries and leads and qualify business to generate group room nights and associated food and beverage revenue to impact RevPar performance.

What you bring

• College degree or similar experience required.
• Previous Hotel/Sales experience (at least 2-3 yrs) directly related to high-end/upscale luxury hotel sales.
• Warm and welcoming outgoing personality and the ability to strive in a diverse team environment
• Requires strong communication/presentation skills, both verbal and written with an ability to engage in virtual web settings as well as in person.
• Knowledge of hotel operations preferred
• Strong detail orientation including a keen understanding of anticipatory service when working with high expectation guests.
• Job may require flexible hours based on schedule of events
• Proficiency in Microsoft Office suite and the ability to learn other Four Seasons proprietary computer applications (Previous Delphi and Opera experience preferred, knowledge of Salesforce)
• Reading, writing, and oral proficiency in the English language required (Spanish or other language skills preferred also).
• Excellent written/verbal communication and presentation skills, acute attention to detail, proven negotiation skills, strong organizational and time management skills and proven record with positive relationships amongst worldwide sales teams and clients alike.

What we offer

• Energizing Employee Culture where you are encouraged to be your true self!
• Comprehensive learning and development programs to help you master your craft.
• Inclusive and diverse employee engagement events all year-round.
• Exclusive discount and travel programs with Four Seasons
• Competitive wages and benefits (Medical, Dental, Vision and Retirement Plan)
• And so much more!

Schedule & Hours

• This role is in Scottsdale and offers hybrid working environment, being onsite at hotel a minimum of 3 days per week.
• Travel within the market is required.

Candidates must have valid work authorization for the U.S.

Please note that due to the large number of responses we receive, only candidates being considered for the above position will be contacted for an interview.

Don't miss this opportunity to be part of our award-winning team, while developing your career with the world's leading luxury hotel company! We look forward to receiving your application!

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf