Guest Service Agent

At DoubleTree Suites by Hilton Phoenix, we want you to be well. Our benefits package includes:

• Health, Dental & Vision Insurance after 60 days of employment
• Voluntary Benefits including Accident, Critical Illness, Hospital Indemnity, Supplemental Life
• 401K Retirement Benefits with 4% match and immediate 100% vesting
• Vacation Pay
• Paid Sick Time
• Holiday pay
• Wellness Programs
• Travel reduction program (TRP)
• Meal Credit
• Meal Discounts
• Recognition Programs
• Safety Shoes benefit
• Team Member Hotel Discounts

What You'll Be Doing:

As a Guest Service Agent, you'll be the heart of our guest experience - providing friendly, professional service from check-in to check-out and everything in between! Your responsibilities include:

• Greeting guests with a genuine smile and making every interaction positive.

• Checking guests in and out efficiently while handling payments, room assignments, and special requests.

• Answering phones and assisting guests with information, reservations, and in-house needs.

• Coordinating guest requests with other departments to ensure seamless service.

• Responding promptly to guest concerns and following up to ensure complete satisfaction.

• Providing accurate information about hotel amenities, local attractions, and directions.

• Managing guest records and transactions through hotel systems like PMS and GuestWare.

• Handling wake-up calls, deliveries, and messages with care and accuracy.

• Upholding DoubleTree Suites by Hilton Phoenix service standards and maintaining a professional, polished appearance.

• Supporting your teammates and helping the front office run smoothly in a fun, guest-focused environment.

Requirements:

• Education: High School Diploma or equivalent required.

• Experience: Minimum 6 months in a guest service or customer-facing role (hotel experience preferred).

• Skills:

• Excellent communication and interpersonal skills.

• Strong organizational and multitasking abilities.

• Proficient with computers; knowledge of hotel systems (PMS, GuestWare) a plus.

• Professional appearance and attitude.

• Availability: Flexible schedule - must be able to work weekends, holidays, and variable shifts.

• Physical Requirements: Ability to stand for extended periods and lift up to 30 lbs as needed.

• Team Fit: A positive, dependable team player who enjoys helping others and representing the DoubleTree brand with warmth and professionalism.

DoubleTree Suites by Hilton Phoenix is an Equal Opportunity Employer. All qualified applicants and employees will receive consideration for employment without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability. If you need accommodation for any part of the application process because of a medical condition or disability, please send an email to claudia.flores@doubletreephoenix.com or call 602-683-9422 to let us know the nature of your request.