Guest Service Representative
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Job Description
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Description of the role:
The Guest Service Representative at Hampton Inn & Suites in Alton, IL will be responsible for providing exceptional customer service to hotel guests, assisting with reservations, check-ins, and check-outs, and resolving any guest issues or inquiries in a professional and timely manner.
Responsibilities:
- Greets and checks-in guests in a friendly and efficient manner
- Assists guests with inquiries about hotel amenities, local attractions, and dining options
- Handles guest requests, complaints, and feedback with professionalism
- Processes reservations and payments accurately
- Maintains a clean and organized front desk area
Requirements:
- Excellent communication and interpersonal skills
- Strong problem-solving abilities
- Previous customer service experience preferred
- Ability to work flexible shifts, including evenings and weekends
Benefits:
- Competitive compensation of $15 per hour
- Opportunity for growth and advancement within the company
- Employee discounts on hotel stays and amenities
- Paid time off and health benefits package
About the Company:
Hampton Inn & Suites in Alton, IL is a renowned hotel chain known for its exceptional customer service and comfortable accommodations. Our team is dedicated to providing guests with a memorable experience during their stay, and we are committed to creating a positive work environment for our employees.
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Automate your job search with Sonara.
Submit 10x as many applications with less effort than one manual application.