Guest Service Representative
VIP Hospitality GroupLincoln City, Oregon
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Job Description
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discounts
- Health insurance
- Paid time off
- Vision insurance
We are seeking a friendly and customer-oriented individual to join our team as a Guest Service representative. As Guest Service representative, you will be the first point of contact for guests, providing exceptional service and ensuring their stay is enjoyable and memorable. If you are passionate about hospitality and enjoy working in a fast-paced environment, we would love to hear from you.
Responsibilities:
- Greet guests with a warm and friendly demeanor upon arrival
- Check-in and check-out guests efficiently and accurately
- Provide information about hotel amenities, services, and local attractions
- Handle guest inquiries, requests, and complaints in a professional manner
- Assist guests with reservations, including room bookings and changes
- Answer phone calls promptly and professionally, directing calls to the appropriate department or individual
- Maintain accurate guest records and ensure confidentiality of personal information
- Process payments and maintain cash handling procedures
- Collaborate with other hotel departments to ensure guest satisfaction
- Maintain cleanliness and organization at the front desk area
- Greet guests with a warm and friendly demeanor upon arrival
- Check-in and check-out guests efficiently and accurately
- Provide information about hotel amenities, services, and local attractions
- Handle guest inquiries, requests, and complaints in a professional manner
- Assist guests with reservations, including room bookings and changes
- Answer phone calls promptly and professionally, directing calls to the appropriate department or individual
- Maintain accurate guest records and ensure confidentiality of personal information
- Process payments and maintain cash handling procedures
- Collaborate with other hotel departments to ensure guest satisfaction
- Maintain cleanliness and organization at the front desk area
Requirements:
- Previous experience in hospitality or customer service is preferred
- Excellent phone etiquette and knowledge of phone systems
- Multilingual skills are a plus (ability to communicate effectively in multiple languages)
- Familiarity with hotel management software is beneficial
- Strong interpersonal skills and the ability to provide exceptional customer service
- Ability to handle difficult situations with patience and professionalism
- Strong attention to detail and organizational skills
- Ability to work in a fast-paced environment while maintaining composure
- Previous experience in hospitality or customer service is preferred
- Excellent phone etiquette and knowledge of phone systems
- Multilingual skills are a plus (ability to communicate effectively in multiple languages)
- Familiarity with hotel management software is beneficial
- Strong interpersonal skills and the ability to provide exceptional customer service
- Ability to handle difficult situations with patience and professionalism
- Strong attention to detail and organizational skills
- Ability to work in a fast-paced environment while maintaining composure
Join our team as a Guest Service Agent and help create memorable experiences for our guests. Apply now!
Compensation: $16.00 - $18.00 per hour
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Making dreams come true—literally.
At VIP Hotel Group, we’re in the business of creating exceptional stays—through well-designed spaces, thoughtful amenities, and genuine hospitality. But none of it happens without the people behind the scenes.
Our hotels run smoothly thanks to the operational expertise of our General Managers, the warmth and attentiveness of our Guest Associates, the precision of our Housekeeping and Porter teams, and the creativity of our Design and Construction teams. Every role matters—and together, our collective commitment to excellence is what allows guests to experience a stay that feels both effortless and extraordinary.
While our properties are known for their timeless aesthetic and elevated guest experience, we’re just as proud of the culture we’ve built. At VIP, we care deeply about people—and we work hard to create an environment where our team members can grow, thrive, and find fulfillment.
Our Core Principles—Vision, Integrity, Passion, and Humility—guide us every step of the way. Whether we’re hosting a guest, supporting a colleague, or collaborating with a partner, we lead with respect and a service-first mindset.
Automate your job search with Sonara.
Submit 10x as many applications with less effort than one manual application.