Guest Services Ambassador - Front Desk

Aldenberg HotelVersailles, KY

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Job Description

WHO YOU AREYou are humble and understand the need to work side by side with others; and you take feedback to make things better seriously. It is quite natural for you to walk into a hotel and want to fluff every pillow you see, judge the level of cleanliness or ask the front desk what type of system they are using. You get excited about how amenities are packaged; a guest service story created by an employee’s intuition and can strip a bed faster than the best housekeeper.Your career experience is eclectic and dynamic. You have great pride in having worked your way through a variety of rooms division department head roles. You have a special place in your heart for the people and teams you have worked with and developed during your career. You get excited for crunch response situations and know that success comes through collaboration and teamwork. You are comfortable with casual sophistication and realize the concept of luxury has evolved to be approachable and not cookie-cutter.THE ROLEThe Front Office Steward reports to the Director of Hospitality. It is critical the person in this position possesses a diverse knowledge of Front Office operations and is willing to dive into the day-to-day operation, while balancing and directing the long-term goals of the front desk and guest services. All leaders of Single Barrel Hospitality are required to work hand in hand with their teams. We are a company in hyper-growth, so having the ability to be a soldier is as critical as being a general. You will develop and lead the delivery of outstanding guest service, and maintain a dynamic team. Your presence should be as regular at the desk as it is working through administrative responsibilities.You will also actively develop trusting and transparent relations with your peers and teammates of the hotel. As a leader within SBG Hospitality you will work with a phenomenal group of peers who insist that you are collaborative, humble, experienced and open-minded – no egos are allowed. WHAT YOU WILL DO

Uphold and role model the company’s principles

Demonstrate passion and aptitude for all aspects for a guest’s experience, handling all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; serve as the shepherd of all on-property experiences and able to uncover the details that will add a special touch for guests and teammates that turn into a fond memory

Observe conditions of all physical facilities and equipment in the hotel operation and work in collaboration with other operating divisions and any third-party vendors to establish detailed cleaning and preventative maintenance programs to ensure appearance and life of all furniture, fixtures and equipment throughout the hotel

Communicate regularly with the General Manager or Director of Hospitality to provide updates and align on priorities, discuss plans, and request for any additional resources to support the operations; and any additional tasks and responsibilities as requested by the General Manager or Director of Hospitality in support of a successful operation

WHAT YOU WILL NEED

Prefer minimum of five (2) years’ experience of customer service supervisory responsibility, within upscale, lifestyle or luxury hospitality companies

Adaptable interpersonal skills to communicate and address all teammate levels of the hotel

Professional proficiency of the English language in reading, writing and verbal communication

Intermediate skills in Microsoft Excel and Word to create spreadsheets or proposals

Due to the cyclical nature of the hotel industry, teammates may be required to work varying schedules to reflect the business needs of the hotel

PHYSICAL DEMANDS:The physical demands described here are representative of those that must be met by a teammate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this job, the teammate is regularly required to see, talk, and hear. The teammate frequently is required to sit and use hands. The teammate is occasionally required to reach with hands and arms. The teammate must regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. WORK ENVIRONMENT:The work environment characteristics described here are representative of those a teammate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the teammate is occasionally exposed to moving mechanical parts. The noise level in the work environment is usually quiet.

Equal Opportunity Employment

We provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, the organizations comply with applicable state and local laws governing nondiscrimination in employment in every location in which it has operations. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, and compensation.

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