Guest Services Coordinator

Location: Hybrid (Work from both office and home) - Must reside in Oregon or Arizona

Pay Rate: $20 per hour (equivalent of $41,600/yr)

Position Type: Full-time

The Guest Services Coordinator coordinates wholesale accounts, website/special orders, and wedding services across our Oregon and Arizona operations. This role ensures accurate order processing, clear communication between clients and bakery teams, and a seamless guest experience from inquiry to fulfillment. The ideal candidate thrives in a fast-paced environment, enjoys creating order out of complexity, and takes pride in ensuring every guest interaction reflects the Too Sweet standard.

Responsibilities

• Lead all communication for wholesale customer accounts, including verifying and approving orders on designated order days (Monday, Wednesday, Friday)
• Serve as the liaison between wholesale partners and bakery production teams to ensure timely, accurate order fulfillment and consistent service quality
• Manage special orders and website sales via Shopify and email inquiries; create and send invoices, confirm payments, and update order fulfillment status
• Maintain order accuracy across platforms, ensuring Shopify, Monday, and calendar tools are aligned; manually upload orders as needed to keep systems current
• Coordinate wedding clients from inquiry through delivery—collecting design details, managing contracts and invoices, confirming pricing, and communicating production timelines
• Collaborate with decorating, production, and fulfillment teams in both Oregon and Arizona to align on order logistics, product availability, and special requests
• Track, document, and communicate customer feedback, refunds, or recurring service issues to management to support quality improvement
• Proactively identify and implement process improvements that enhance guest communication, order flow, and data accuracy across systems
• Maintain and organize the Monday “Special Orders” board and other internal tracking tools, ensuring clarity for all teams involved
• Address customer questions and concerns promptly with empathy and professionalism; determine when and how to escalate issues to the appropriate manager
• Support system training or guidance for other team members as new workflows or tools are introduced

Requirements

• 2+ years of experience in customer service, wholesale coordination, event or hospitality operations
• Excellent written and verbal communication skills; high level of organization and ability to manage multiple priorities
• Comfortable working remotely and independently with strong time-management skills
• Proficiency with Google Workspace, Slack, Zoom, Shopify (or similar), Monday (or similar project/calendar tool)
• Familiarity with regional markets in Oregon or Arizona is a plus
• Must be legally authorized to work in the U.S. and currently reside in Oregon or Arizona

Benefits

• Full-time position with stable hours
• Opportunity to work at a growing local bakery known for its high-quality products
• Eligibility for Benefits the first of the month following 60 days of FT employment

Come be part of a sweet team at Too Sweet Cakes, where every day is a chance to be a part of something delicious!

How to Apply:

Ready to join the Too Sweet Cakes team? We can’t wait to meet you! Please submit your resume along with a brief cover letter explaining why you’d be a great fit for our team.

For more information about the bakery, visit our website or follow us on Instagram:

• Website: https://toosweetcakes.com/
• Instagram: @toosweet_cakes

We’re excited to see your passion for pastry come to life at Too Sweet Cakes!