Guest Services Rep- Volunteer Services (Per-Diem, Varied)

ENL Volunteer Services

Compensation range:

$19.08 - $24.43

Your rate of pay will be based on applicable experience

Shift: Varied Shift length: 6 Hours
Days off: Variable
Hours per pay period: 12

Enloe Health is a Level II Trauma Center located in beautiful Northern California. We offer a full array of medical services, and our mission is to elevate the health of the communities we serve. As a Planetree organization, we place high value on hiring the right team to care for our patients and their families—care that is steeped in compassion, human connection, and mutual support. If you feel called to make a meaningful impact through empathetic, person-centered care, and thrive in a culture that values collaboration and purpose, we welcome you to join our team.

POSITION SUMMARY:

The Guest Services representative is responsible for greeting and offering assistance to families, visitors, and patients entering the main lobby of the hospital. The Guest Services Representative may provide support to physicians and staff for waiting surgery families.   The Guest Services Representative responds to requests for patient location information and community resources and directions from incoming callers and guests. The Guest Services Representative is responsible for the daily drawer count and deposit for the Gift Shop and provides support for the volunteers working in the Gift Shop. The Guest Services Representative is responsible for directing volunteers while on duty at the Information Desk and provides support for the Volunteer Services Department. 

EDUCATION / TRAINING / EXPERIENCE:

Desired:

• General clerical skills:  answering phones and filing
• One year customer service experience
• One year or more of college course work (general studies)
• Experience working with teens in a supervisory capacity
• Knowledge of Enloe Medical Center services

SKILLS / KNOWLEDGE / ABILITIES:

Must be able work in a fast-paced environment interacting professionally with physicians, patients, visitors, volunteers, and staff.  Must be able to communicate effectively and tactfully.  General computer skills necessary to use the electronic medical record.  Organizational and multi-tasking skills are essential.  Able to supervise and direct teen volunteers.  Must be able to fulfill the essential functions of the position.

Benefits Information

Enloe offers a comprehensive and competitive benefits package to all eligible employees, including, but not limited to:

• $0 premium medical plan to include vision insurance
• Prescription and dental group insurance
• Retirement with employer match
• Generous paid time off (PTO) plan that starts accruing immediately and can be used as it's earned
• Extended Sick Leave
• Flexible Spending Accounts for unreimbursed medical expenses and dependent care
• Employee Assistance Program
• Educational Assistance

Please visit the employee benefits page at http://www.enloe.org/benefits to get more in-depth benefits and coverage information or email recruiter@enloe.org to receive a full summary of benefits.