Guest Services Representative (2348)

Position Summary:

The Guest Services Representative serves as the first point of contact for patients, visitors, and staff entering the facility and plays an essential role in maintaining a safe, welcoming, and supportive environment. Working under the direction of Admitting Department leadership, this position greets all individuals with professionalism and courtesy, conducts required health screenings, and ensures compliance with visitor policies and identification procedures. Collaborating closely with clinical teams, security, and administrative staff, the Guest Services Representative supports smooth visitor flow, provides clear wayfinding assistance, and responds to questions or concerns with care and discretion. This role operates within a team-oriented setting that values communication, respect, and service excellence while upholding Trinity Health standards for confidentiality, safety, and customer service in every interaction.

Key Responsibilities:

• Greet and screen all patients, visitors, and staff upon arrival, ensuring compliance with hospital policies, health screening procedures, and visitor restrictions.
• Collect and enter demographic information for visitor name badge creation while maintaining accuracy and confidentiality.
• Monitor and update the electronic visitor tracking system, ensuring real time accuracy and adherence to security protocols.
• Provide clear and courteous directions, information, and assistance to patients and visitors navigating the facility.
• Identify individuals who require special assistance or immediate attention and coordinate with clinical or security staff as appropriate.
• Maintain a professional and organized front facing environment, managing visitor flow efficiently during peak traffic times.