Head of Business Intelligence

Skills / Qualities

• Service-oriented – Focused on making internal clients’ jobs easier

• Intellectual Curiosity – A drive to find the root cause of issues; highly motivated to learn new things and improve skill-set

• Humble – Ability to take constructive feedback, adapt, and integrate improvements into future work products

• Empathy - Ability work with all levels of the business and skill levels, with the ability to adapt working style and level of effort accordingly

• Highly analytical

• Ability to analyze both operational and financial data to gain actionable insights

• Strong reporting capabilities / ability to produce professional and compelling presentation decks

• Highly-organized

• Process-oriented

• Strong verbal and written communication

• Strong MS Office skills, with an emphasis on superior excel skills

Knowledge and Experience 

• Expertise with modern BI tools and data platforms

• Familiarity with process improvement, OKRs, or operational excellence frameworks.

• Experience delivering BI and analytics solutions in environments undergoing digital or organizational transformation.

• Transit Operations experience a plus

• Financial Accounting, FP&A, and/or Cost Accounting experience a plus

• Proficient in SQL; familiarity with Python or R is a plus.

• Exceptional communication and stakeholder management skills, including comfort presenting to executives.

• Demonstrated ability to drive organizational change through data and insights.

Key Accountabilities

Leadership of Business Intelligence Strategy

• Evolve and execute the Business Intelligence strategy in alignment with enterprise performance goals.

• Optimize the Business Intelligence organization, including a combination of (a) direct reports, (b) an extended community of analysts in the field or other departments, and/or (c) external consultants

• Lead, develop, and mentor business intelligence professionals

• Ensure strong internal communications around the use of business intelligence, ensuring awareness of the BI system capabilities, success stories, etc.

• Track and relentlessly pursue user adoption, ensuring visibility for KNA leadership team

• Coach users of business intelligence on data-driven decision-making

• Partner closely with department heads to support diagnostic reviews, performance tracking, and initiative execution with robust data insights.

Data Governance and Reporting Infrastructure

• Oversee development and optimization of the enterprise BI ecosystem

• Champion data governance, standardization, and accessibility across business units.

• Ensure agreement with SMEs on metric definitions, metric hierarchy, calculations and data sources, supported by an established process to confirm and/or receive approval on methodology changes

• Ensure clarity over data ownership and who (or which positions) are accountable for the timeliness and accuracy of data provision

• Develop quality control procedures, including dashboards, to measure reliability of data and/or potential data gaps, quality issues, etc.

• Ensure the delivery of scalable, accurate, and timely reporting that supports cross-functional decision making.

Insights / Decision Support

• Design and manage KPI dashboards that measure initiative impact, operational performance, and enterprise health.

• Deliver actionable insights and executive-ready reporting to support strategic reviews, operational deep dives, and transformation initiatives.

•Provide ad hoc and advanced analytics support to initiative owners and senior leaders.•

Development of New Metrics

• Build, or oversee the building of, Proof of Concept models used to explain logic, data sources, and desired visuals to BI programmers

• Ensure an organized and staged approach to the roll-out of new metrics including programming, user acceptance testing, and quality assurance

• Implement a user adoption / education strategy for the roll-out of each new metric, in partnership with the Internal Communications team

Additional Statements

Drug and alcohol screening: Employment contingent upon passing pre-employment drug and alcohol screen. Also, contingent upon receiving a favorable background check. Must pass a physical examination.

Safety commitment: Safety is a way of life at Keolis. By placing safety first, we ensure the wellbeing of our employees, customers, and communities. Together we can become the most successful transportation company in the world. 

Environmental commitment: Keolis is committed to protecting the environment by minimizing the impact of operations to our people and the communities in which we operate.

EEO statement: Our policy is to afford Equal Employment Opportunity to qualified individuals regardless of their race, color, sex, religion, age, creed, marital status, national origin, ancestry, physical or mental disability, sexual orientation, or gender identification. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

Disclaimer and closing statement: The above statements are intended to describe the general nature and level of work performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of employees assigned to this job. Keolis is committed to offering our employees competitive compensation and benefits, opportunities for development and growth throughout an exciting and rewarding career, and the safest work environment possible