Head of Product, SMB Digital Banking

About Bottomline

Bottomline connects corporates and banks with the global financial ecosystem to modernize and secure business payments. Our ‘One Bottomline’ approach brings together industry-leading products and services, delivering solutions tailored to customer needs across digital banking, cash management, payments automation, and fraud prevention.

Role Overview

We are seeking a strategic product leader, senior level individual contributor to own and grow Bottomline’s SMB Digital Banking franchise. This role is accountable for shaping the vision, strategy, partnership opportunities and business plan for the SMB segment, ensuring that our solutions deliver distinctive value to both end customers and our banking partners. The ideal candidate will bring deep expertise in the SMB sector, a nuanced understanding of how banks serve and monetize SMBs, and a track record of translating market insights into business outcomes.

Key Responsibilities

Vision, Strategy & Business Plan

• Define and champion the vision and multi-year strategy for SMB Digital Banking, grounded in a clear business plan and economic model for Bottomline.

• Articulate the unique requirements and opportunities in the SMB segment, and set the direction for how Bottomline will lead in this space.

Customer & Bank Requirements, Experience

• Develop a deep understanding of SMB customer needs, behaviors, and pain points, as well as the operational and economic realities banks face in serving this segment.

• Lead the identification and prioritization of requirements, ensuring our solutions reflect the nuances of SMB banking and drive measurable customer and partner outcomes.

Go-to-Market (GTM) & Commercialization

• Own the GTM strategy for the SMB portfolio, including pricing, packaging, positioning, and enablement.

• Partner with Sales and Marketing to develop and execute repeatable plays for banks of all sizes.

Business Performance & Reporting

• Establish and track KPIs and metrics that reflect business health, customer adoption, satisfaction, and retention.

• Provide transparent reporting and insights to inform ongoing investment and prioritization.

Key Qualifications

• 7–10+ years in product management for digital banking/fintech or B2B SaaS, with proven outcomes in the SMB segment.

• Demonstrated leadership in translating market insights into strategy, business plans, and product outcomes.

• Expertise in how banks monetize and go to market in the SMB sector, with a pragmatic approach to execution.

• Excellent communication, storytelling, and stakeholder management skills; confident representing the product narrative to bank executives and internal leadership.

• Bachelor’s degree required; advanced business/technical degree a plus.

• Experience collaborating across functions to drive releases and customer outcomes.

• Prior engagement with SMB-focused product research and advisory programs.

• Track record of influencing product strategy and outcomes for SMB digital banking.

• Thought leadership in SMB banking trends and competitive analysis.

Preferred Background

• Familiarity with Bottomline’s Banking portfolio or comparable platforms.

• Executive presence with the ability to evangelize product strategy internally and externally.