Healthcare Operations Specialist

Optimal Care is where your dedication meets a rewarding career. 

As a clinician owned and operated company, we create the opportunity and environment for each employee to realize their highest potential while maintaining a personalized focus on our Patients and Families every day. We are the Midwest's premier provider of Physician Services, Home Health, and Hospice Care. Our integrated care delivery model incorporates technology, innovation and best practices. We produce value based outcomes by managing chronic disease process, rehabilitation and end of life care.

We live a simple Mission: Serve Together, Provide Value, and Deliver Exceptional Quality Care.

What does this mean for you? At Optimal Care, you have our resolute commitment to being an exceptional place to work. Your expertise, passion and commitment to exceptional quality care will continue to thrive. With you we can build a remarkable place to work. 

Exceptional Benefits:

• Minimum of 3 Weeks Paid Time Off (PTO) 
• Company Vehicle Program 
• Flexible Work Schedule 
• Mentorship Culture
• Medical, Dental, and Vision Insurance 
• 401(k) with Employer Match
• Mileage Reimbursement 
• Cutting Edge Technology

Key Responsibilities

The Operations Specialist is responsible for performing a wide range of operational processes including knowledge of a wide variety of software programs utilized throughout the company. The Operations Specialist will complete assigned projects of a wide range to support the Operations Manager. Must have an understanding and knowledge of software applications as well as procedures surrounding daily back office activities including dashboards, management of reports, and is responsible for completion of activities related to the applicable EMRs utilized by all service lines.

In this role you will be responsible for:

• Accountable for processing report requests, analyzing data, processing of any required workflow requirements, and provide support for all operational processes when needed
• Adheres to procedures surrounding daily office activities including but not limited to accessing workflow, reports, dashboards, and supplying report findings to appropriate staff
• Performs a wide varies of duties related to maintaining, creating, and analyzing data to monitor operational processed and support management staff with report requests in the software systems
• Participate in the implementation of new software and devices, if applicable
• Support the Integration team and may actively participate in the transition of patient entry into the appropriate EMR software, if applicable
• Prepares, compiles, and sorts documents for data entry
• Transcribes information, text, and data into the required applications, such as word processors, spreadsheets, and databases
• Responds to requests for information and access relevant files
• Maintain accurate and organized filing systems
• Provide back-up assistance for other clerical positions and perform routine office support duties

Required Qualifications

• High school diploma or GED
• Strong verbal and written communication skills
• Demonstrate ability to multi-task
• Discreet and maintain HIPAA and confidentiality
• Able to demonstrate problem solving skills, organizational skills, and attention to detail
• Proficient in Microsoft Office Suite
• Comfortable using digital hardware and software

Desired Qualifications

• Associates degree preferred
• 1 year experience working in a clerical setting preferred

Location

• Office Location: Grand Rapids, MI 49546

Hours

• 8:00 AM – 5:00 PM, Monday through Friday