Help Desk Agent (Public Trust/ Eligible - On-Site)
Aet FederalTysons, Virginia
$55,000 - $65,000 / year
Automate your job search with Sonara.
Submit 10x as many applications with less effort than one manual application.1
Reclaim your time by letting our AI handle the grunt work of job searching.
We continuously scan millions of openings to find your top matches.
Job Description
Benefits:
- 401(k) matching
- Dental insurance
- Health insurance
- Vision insurance
AET Federal is seeking experienced Help Desk Agents to join our team supporting a federal program in Tysons, VA. This is a full-time, on-site position requiring a candidate who either holds an active Public Trust clearance or is clearable. The ideal candidate will bring 3–5 years of Tier I/II support experience in a fast-paced IT service desk environment, with a strong commitment to customer service and technical problem resolution.
Key Responsibilities:
- Provide first-level contact and problem resolution for users with hardware, software, and application issues
- Support Windows OS, Microsoft Office Suite, VPN, and various agency-specific systems
- Document all interactions using a ticketing system and ensure timely issue resolution
- Escalate complex or unresolved issues to Tier III support when necessary
- Follow standard help desk procedures and contribute to knowledge base documentation
- Maintain confidentiality and security protocols related to federal systems and data
Requirements:
- Must have Public Trust clearance or be eligible to obtain one
- 3–5 years of IT help desk or technical support experience
- Able to commute to Tysons, VA and work flexible hours (some weekends)
- Strong knowledge of Microsoft 365, Active Directory, VPN, and remote support tools
- Familiarity with ticketing systems such as ServiceNow, Remedy, or Jira
- Excellent written and verbal communication skills
- Ability to work independently and in a collaborative team environment
Compensation: $55,000.00 - $65,000.00 per year
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
WE ARE
AET Federal Inc. (“AET”) is certified as an 8(a) Small Disadvantaged Firm by US Small Business Administration and also certified by the Commonwealth of Virginia, Department of Small Business and Supplier Diversity as Small, Minority Owned Business (SWaM). AET prides itself on efficient management and low overhead, thereby offering its clients high quality services at highly competitive prices. The fundamental distinction of our company is its business knowledge in both the public and private sectors. We serve the transportation, defense, intelligence, financial, healthcare, and technology & telecommunications industries. AET is successful because we listen to our clients, we learn from our clients, and we understand our clients’ needs. In an industry that is constantly changing, AET is the face of stability.
ARE YOU READY FOR WHAT'S NEXT IN YOUR CAREER?
At AET, our success is defined by the knowledge, commitment, diversity, and satisfaction of our employees. Impactful Work. Smart Solutions. Meaningful Careers. AET fosters a creative and efficient work environment that revolves around a project team concept. We offer competitive salaries and an exceptional benefits package, and we are always seeking new candidates to join our team.
Automate your job search with Sonara.
Submit 10x as many applications with less effort than one manual application.