Help Desk Specialist - Hybrid (Within driving distance of Annapolis, MD)
Automate your job search with Sonara.
Submit 10x as many applications with less effort than one manual application.1
Reclaim your time by letting our AI handle the grunt work of job searching.
We continuously scan millions of openings to find your top matches.
Job Description
We are seeking a Help Desk Specialist to provide technical support and ensure the smooth operation of ROW IT systems. This role includes troubleshooting hardware, software, and network issues, assisting with system enhancements, and supporting new system deployments. The ideal candidate is highly analytical, detail-oriented, and skilled at collaborating with both technical teams and end users.
Responsibilities
Provide end-user support and troubleshoot hardware, software, and network issues.
Assist in analyzing and improving existing IT systems to enhance functionality and efficiency.
Support the implementation, integration, and testing of new systems.
Create documentation, user manuals, and training materials to support adoption.
Collaborate with stakeholders and IT teams to gather requirements and ensure smooth operations.
Develop reports to evaluate proposed upgrades and system performance.
Qualifications
Experience supporting hardware, software, and network systems.
Strong problem-solving and analytical skills.
Excellent communication and collaboration abilities.
Ability to create technical documentation and user guides.
Experience with system implementation and troubleshooting preferred.
Powered by JazzHR
Automate your job search with Sonara.
Submit 10x as many applications with less effort than one manual application.