Help Desk Tech
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Job Description
Job Summary
The Help Desk Technician will support day to day end user operations and respond to tickets and escalation calls, when necessary. Incumbent is expected to solve a large percentage of the issues themselves with little reliance on Tier 2 and 3 support except when necessary. Deployment of new computers and other projects as defined will be expected.
Job Responsibilities
- Day-to-day responsibilities as they relate to the Help Desk and the support of all Riverview Health information systems.
- Assist in desktop support
- Deploy new computers
- Participate in larger projects
- Provide excellent customer service - providing our customers support via Riverview's core values of Compassion, Belonging, and Excellence.
- Other duties as assigned.
Education Requirements
- Minimum: HS Diploma, or equivalent
- Preferred: Bachelor's degree along with relevant technical certifications.
Experience Requirements
- Minimum: Two (2) years' experience in a Help Desk or PC Support environment
- Preferred: Experience in a healthcare setting
- Familiarity with ConnectWise Ticket Management, Office 365, Microsoft Entra, Active Directory, and Admin Portals are a plus.
License/Certification Requirements
- None Required
Automate your job search with Sonara.
Submit 10x as many applications with less effort than one manual application.