Helpdesk System Administrator (25-571)

JOB SUMMARY:

We are seeking a detail-oriented and highly motivated Helpdesk System Administrator to provide help desk and system administration support for C2BMC Global customers. This role focuses on troubleshooting and resolving a wide range of technical issues across Linux and Windows environments, supporting mission-critical systems in a complex enterprise infrastructure.

SUMMARY OF ESSENTIAL JOB FUNCTIONS:

• Provide help desk support for C2BMC Global customers by troubleshooting and resolving technical issues across Linux and Windows systems.
• Configure, manage, and maintain Linux and Windows operating systems, including implementing enhancements to improve system reliability and performance.
• Install, configure, and maintain software applications across supported environments.
• Apply and enforce security policies using Windows Group Policy and automation tools such as Ansible and PowerShell.
• Deploy, manage, and maintain virtual machines within a complex, hyperconverged infrastructure.
• Troubleshoot and resolve technical issues via phone, IM/chat, and other collaborative communication methods.
• Work under general direction, delivering solutions to complex technical problems with thorough and effective approaches.
• Collaborate frequently with internal and external customers and represent the organization when resolving challenging technical issues tied to specific projects.

REQUIRED SKILLS AND EXPERIENCE:

• Experience applying principles, theories, and concepts to solve a wide range of complex technical problems.
• Experience administering both Windows Server and Linux operating systems.
• Experience troubleshooting and resolving technical issues in a help desk or user support environment.
• Familiarity with scripting languages such as PowerShell, Bash, or Python, and/or automation tools such as Ansible.
• Strong attention to detail with excellent written and verbal communication skills.
• Ability to work in environments where failure to achieve results may cause program delays and increased resource expenditure.

PREFERRED SKILLS AND EXPERIENCE:

• Experience using help desk ticketing systems such as ServiceNow, Remedy, or Atlassian JIRA.
• Experience developing and maintaining technical documentation and standard operating procedures (SOPs) using enterprise tools such as Atlassian Confluence.
• Experience supporting users in an enterprise-level system environment.
• Experience designing, developing, and maintaining Ansible playbooks, roles, and modules.
• Prior experience with hyperconverged on-prem cloud platforms such as Nutanix or VMware.

EDUCATION: Bachelors with  5+ or Master with  3+ Years of Experience

LOCATION: Full Time/ On-Site at Schriever AFB in Colorado Springs, CO

CLEARANCE REQUIRMENT:  Top Secret

DOD 8570 REQUIREMENT: IAT - Level II

SALARY RANGE: $105,000 to $127,000

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.

While performing the duties of this job, the employee is regularly required to:

• Remain in a stationary position for extended periods of time.
• Operate a computer, keyboard, and other office equipment using hands and fingers.
• Communicate effectively in person, over the phone, and through electronic means.
• Occasionally move about the office to access files, office equipment, and meeting spaces.
• Lift and/or move up to 15 pounds as needed.
• Maintain specific vision abilities, including close vision and the ability to adjust focus.

WORK ENVIRONMENT:

This position is performed within a secure, classified workspace. Employees must comply with all applicable security protocols and access control procedures, including restrictions on personal electronic devices and the handling of sensitive information.