Hospitality Tech Training Senior

Corewell HealthGrand Rapids, Michigan

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Job Description

Job Summary

Team members working in this role will need to display the flexibility to work in two or more work locations and in two or more department roles as assigned by leadership. Department roles included in this job description are Environmental Services Tech, Nutrition Services Tech, Patient Transport, and Supply Chain Material Coordinator and Receptionist. Position to be defined by the department as needed. Based on the assignment, individual must meet the specific requirements of the job profile they are fulfilling. These Team members maintain shift accountability for support services team member job duties in a cost effective and efficient manner and provides training to new and existing Support Services staff on the department procedures and expectations, and all departmental quality, safety, and customer service standards and expectations.

Essential Functions

Work as a team member helping others to contribute to the overall success of Corewell Health. Refer to the job profile of the duties being performed.
Communicates effectively with all hospital staff, visitors, patients/residents to ensure the highest level of customer service and care for our patients/residents, including greeting and assisting in hospital navigation. This position is part of the patient care team and will create a positive impact on the patient's experience by providing a safe, clean, and visually appealing environment.
Completes special projects as assigned, with specific direction.
Provides training and ongoing instruction to new and existing Support Services staff.
Acts as team lead during uplines absence and reports work-related issues to upline.
Assigns, coordinates, inspects employee work assignments, and completes quality assurance inspections.
Ensure that services are provided in accordance with state and federal regulations, accreditation and compliance requirements, and organizational policy.
Navigate between campus locations to support needed operations

Qualifications

Required High School Diploma or equivalent

1 year of relevant experience Customer service and/or other related experience Preferred

6 months of relevant experience Included job profile tasks and/or other related experience Required

6 months of relevant experience Leadership Experience Preferred

CRT-Basic Life Support (BLS) - AHA American Heart Association Patient Transport 90 Days preferred Or

CRT-Basic Life Support (BLS) - ARC American Red Cross Patient Transport 90 Days preferred

CRT-Health Care Environmental Services Technician (CHEST) - AHE Association for the Healthcare Environment Environmental Services 1 Year preferred

CRT-ServSafe Manager - NRA National Restaurant Association Nutrition Services 90 Days preferred

CRT-ServSafe Allergen - NRA National Restaurant Association Nutrition Services 90 Days preferred

CRT-ServSafe Handler - NRA National Restaurant Association Nutrition Services 90 Days preferred

Physical Demands

Pallet to Waist (6" from floor) > 5 lbs: Occasionally up to 50 lbs
Waist to Waist > 5 lbs: Occasionally up to 50 lbs
Waist to Chest (below shoulder) > 5 lbs: Seldom up to 35 lbs
Waist to Overhead > 5 lbs: Seldom up to 25 lbs
Bilateral Carry > 5 lbs: Seldom up to 55 lbs
Unilateral Carry > 5 lbs: Occasionally up to 30 lbs
Pushing Force > 5 lbs: Occasionally up to 40 lbs
Pulling Force > 5 lbs: Frequently up to 35 lbs
Sitting: Seldom
Standing: Frequently
Walking: Frequently
Forward Bend - Standing: Occasionally
Forward Bend - Sitting: Seldom
Trunk Rotation - Standing: Occasionally
Trunk Rotation - Sitting: Occasionally
Squat: Occasionally
Supine Lying: Seldom
Stair Climbing: Seldom
Ladder Climbing: Seldom
Crawling / Kneeling: Seldom
Driving: Seldom
Reach - Above Shoulder: Occasionally
Reach - at Shoulder or Below: Frequently
Handling: Frequently
Forceful Grip > 5 lbs: Frequently
Forceful Pinch > 2 lbs: Frequently
Finger/Hand Dexterity: Frequently

How Corewell Health cares for you

Comprehensive benefits package to meet your financial, health, and work/life balance goals. Learn more here.
On-demand pay program powered by Payactiv
Discounts directory with deals on the things that matter to you, like restaurants, phone plans, spas, and more!
Optional identity theft protection, home and auto insurance, pet insurance
Traditional and Roth retirement options with service contribution and match savings
Eligibility for benefits is determined by employment type and status

Primary Location

SITE - Butterworth Hospital - 100 Michigan St - Grand Rapids

Department Name

Hospitality Technician Pilot - Support Services

Employment Type

Full time

Shift

Day (United States of America)

Weekly Scheduled Hours

Hours of Work

7 am-3:30 pm

Days Worked

Variable

Weekend Frequency

Every other weekend

CURRENT COREWELL HEALTH TEAM MEMBERS – Please apply through Find Jobs from your Workday team member account. This career site is for Non-Corewell Health team members only.

Corewell Health is committed to providing a safe environment for our team members, patients, visitors, and community. We require a drug-free workplace and require team members to comply with the MMR, Varicella, Tdap, and Influenza vaccine requirement if in an on-site or hybrid workplace category. We are committed to supporting prospective team members who require reasonable accommodations to participate in the job application process, to perform the essential functions of a job, or to enjoy equal benefits and privileges of employment due to a disability, pregnancy, or sincerely held religious belief.

Corewell Health grants equal employment opportunity to all qualified persons without regard to race, color, national origin, sex, disability, age, religion, genetic information, marital status, height, weight, gender, pregnancy, sexual orientation, gender identity or expression, veteran status, or any other legally protected category.

An interconnected, collaborative culture where all are encouraged to bring their whole selves to work, is vital to the health of our organization. As a health system, we advocate for equity as we care for our patients, our communities, and each other. From workshops that develop cultural intelligence, to our inclusion resource groups for people to find community and empowerment at work, we are dedicated to ongoing resources that advance our values of diversity, equity, and inclusion in all that we do. We invite those that share in our commitment to join our team.

You may request assistance in completing the application process by calling 616.486.7447.

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