Host/Hostess

Join our team as a full-time Host/Hostess and help create a warm, welcoming dining experience for our residents, their families, and guests. In this role you'll oversee meal service with professionalism and care, working alongside a dedicated team to ensure prompt, courteous service and a clean, comfortable environment. If you enjoy connecting with people and take pride in delivering exceptional hospitality, we'd love to meet you.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ensures adequate daily coverage provided by the Health Services staff and other assigned staff for meal service, per shift, by communicating with the Culinary Services Director, Health Services Director and Executive Director or other assigned community leadership.
• Assists Culinary Services Director with training that encourages team performance within the Health Services Department, instructs them on technical issues and policies and procedures relating to food service
• Attends staff meetings as required by Culinary Services Director and/or Executive Director.
• Ensures resident, family and guest feedback is directed to the community leadership.
• Ensures that all server pre-service and post-service work is successfully completed. This will be accomplished by providing delegation to assigned Health Service staff.
• Assign sections and tables to Health Services staff, to ensure all residents and guests are served in a timely manner.
• Oversees the cleaning and preparation of the dining room and tables ensuring they are set in restaurant style dining appearance, including the resetting of all chairs.
• Resets table, linens and ensures condiments are filled and available.
• Ensures drink station and/or salad bar are set according to department policies and procedures.
• Takes orders for meals and ensures Health Services staff take orders from residents using excellent customer service skills.
• Ensures drinks are filled according to residents / guests requests and are kept filled as needed.
• Serves and oversees the service of residents and guests to ensure their choices are met.
• Manages all guest reservations, if necessary, makes sure the Private Dining Room is cleaned and set for reservations.
• Ensures that all cleaning checklists and cleaning responsibilities are completed per community policies and procedures.
• Ensures all room trays are set up and delivered as needed.
• Maintains confidentiality of residents personal information in and out of the community and protects and supports residents rights.
• Maintains a professional appearance by wearing clean, required uniform and a demeanor that encourages a positive nurturing environment for the residents, families, vendors, and guests.
• Maintains a positive customer service environment and practices honesty and integrity in all aspects of performance.
• Performs other duties as assigned.

Managerial Breadth/Scope of Job

Coordinates meal service duties of Care Partners, Medications Aides (CMAs, QMAPs) and/or other staff who are assigned to work in the community dining room under the leadership of the Culinary Services Director.