Hotel Front Desk Agent
SheratonNovi, Michigan
$16+ / hour
Automate your job search with Sonara.
Submit 10x as many applications with less effort than one manual application.1
Reclaim your time by letting our AI handle the grunt work of job searching.
We continuously scan millions of openings to find your top matches.
Job Description
Replies within 24 hours
Benefits:
- Employee discounts
- Paid time off
- Signing bonus
Benefits/Perks
- Flexible Scheduling
- Career Advancement Opportunities
- Competitive Compensation
Job SummaryWe are seeking a positive, friendly Hotel Front Desk Agent to provide exceptional service to our hotel guests. The Front Desk Agent will assist guests with the check-in and check-out processes, issue room keys, and process payments. Responsibilities also include maintaining communication with housekeeping staff to coordinate room availability, answering guest inquiries, and completing paperwork promptly and accurately. The Front Desk Agent must possess excellent communication skills and the ability to stay positive even when faced with challenging situations. Your goal is to provide guests with an exceptional customer service experience.
Responsibilities
- Monitor the maintain knowledge of hotel operations and activities
- Take reservations and answer questions via phone, email, and in-person
- Build rapport with guests and identify their needs through friendly conversation and open-ended questions
- Describe the features and amenities of guest rooms
- Ensure compliance with health and quality standards
Qualifications
- Friendly and outgoing personality
- Familiarity with hospitality industry standards
- Proficient in English; knowledge of other languages is a plus
- Computer literacy
- Able to resolve issues with a customer-focused orientation
- Able to lift 30 pounds
Compensation: $16.00 per hour
Step into relaxation at our trendy hotel in Novi
Part of the Novi shopping and entertainment district, Four Points by Sheraton Detroit Novi presents rooms with thoughtful amenities while featuring two restaurants and flexible event space. We are near major corporations as well as the Suburban Collection Showplace, Twelve Oaks Mall and Fountain Walk.
Automate your job search with Sonara.
Submit 10x as many applications with less effort than one manual application.