Hotel Front Desk - Majestic Inn & Spa
VIP Hospitality GroupAnacortes, Washington
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Job Description
Benefits:
- 401(k)
- Competitive salary
- Employee discounts
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
- Vision insurance
SUMMARY of POSITION
- Guest Service Representatives (GSR) are responsible for greeting and registering the guest, providing outstanding guest service during their stay, and settling the guest’s account upon completion of their stay. Primary responsibilities include: registering guests, making and modifying reservations, hotel operator, and concierge duties. Providing attentive, courteous and efficient service to all guests prior to arrival and throughout their stay, while maximizing room revenue and occupancy.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Demonstrates and promotes a strong commitment to providing the best possible experience for our guests and employees.
- Sells the value of The Majestic to all inquirers (via telephone and in person) and strives to convert them into reservations and occupied rooms.
- Responsible for conducting courtesy calls within 20 minutes after guest check-in.
- Probes to uncover as much information from guests as possible to assist in the gathering of potential sales leads, as well as understanding/defining market segmentation and company information.
- Processes guest reservations, registrations, payments, and departures.
- Handles collection efforts of all inhouse balances and notifies management of potential liabilities.
- Balances all cash, check, credit card and city ledger accounts through verification, shift reports and performs audit functions if assigned.
- Responsible for thorough understanding and effective performance of property management system.
- Maintain an organized work area and clean lobby.
- Respond to all guest requests and follow through to assure satisfactory outcome and compliance.
- Offers guest assistance when needed whenever possible.
- Complies with all safety and security policies in accordance with The Majestic’s standards.
- Cross trains into the housekeeping and laundry areas so that assistance can be given as needed.
- Responsible for performing competitive price shops daily to other hotels in area.
- Takes every opportunity to increase guest loyalty.
- Any other duties directed by the Front Desk Manager.
Compensation: $18.00 - $22.00 per hour
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Making dreams come true—literally.
At VIP Hotel Group, we’re in the business of creating exceptional stays—through well-designed spaces, thoughtful amenities, and genuine hospitality. But none of it happens without the people behind the scenes.
Our hotels run smoothly thanks to the operational expertise of our General Managers, the warmth and attentiveness of our Guest Associates, the precision of our Housekeeping and Porter teams, and the creativity of our Design and Construction teams. Every role matters—and together, our collective commitment to excellence is what allows guests to experience a stay that feels both effortless and extraordinary.
While our properties are known for their timeless aesthetic and elevated guest experience, we’re just as proud of the culture we’ve built. At VIP, we care deeply about people—and we work hard to create an environment where our team members can grow, thrive, and find fulfillment.
Our Core Principles—Vision, Integrity, Passion, and Humility—guide us every step of the way. Whether we’re hosting a guest, supporting a colleague, or collaborating with a partner, we lead with respect and a service-first mindset.
Automate your job search with Sonara.
Submit 10x as many applications with less effort than one manual application.