Hotel Operations Intern
$23 - $29 / hour
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Job Description
About the Hotel OperationsTeam:
The Hotel Operations team plays a critical role within the Trip Development Department, supporting trip design, vendor management, andlogisticsplanning at Backroads. Comprised of contract and data administrators based in Berkeley, CA and Utrecht, Netherlands, the group partners with more than 800 luxury hotels and ship providers each year to secureaccommodationsfor upcoming seasons. With a strong emphasis on account and relationship management, the team builds trusted, mutually beneficial partnerships that drive operational excellence and help deliver exceptional guest experiences.
About the role:
The Hotel Operations Interns will play a key role in supporting the Hotel Operations Team with their contracting workflow. The main responsibilities of this role include revising and editing contract documents to ensure accuracy and consistency, while also conducting data validation audits tomaintaindata integrity in internal systems. This role requires someone who is organized and detail-oriented, with a mind for data, Excel, and learning new systems. This role plays an important part in supporting our contract administrators and data specialists during peak season to ensure efficiency and accuracy across all documentation, systems, and workflows.
What You'll be Doing:
You’llplay a key role in our contracting workflow by reviewing and editing contract documents for accuracy, consistency, and quality.
You’llwork to ensure data integrity, accuracy, and completion by conducting internal data validation auditsand online research.
You’llconduct online market research toassistwith a comprehensive global hotel rate audit.
You’llhave the opportunity to work onadditionalprojectsacrossTrip Development to support diverseresearch, workflows, and applicationsrelated to our trips.
WhatYou’llNeed to be Successful:
Currently enrolled at an accredited university or college.
Strong attention to detail, organization, and time management skills.
Data orientation& critical thinking skills.
Commitment to deliveringhigh-quality & caliber of work.
Proactive mindset with the ability toanticipateneeds and take initiative.
Eagerness to learn, with a drive to explorenew ideasand build credibility.
Excellent written and verbal communication skills.
Ability to work independently and as part of a team.
Proficient in Microsoft Office Suite,notablyExcel.
Passion for travel and the Backroads' mission.
Work Environment:
On-Site, Berkeley, CA
4 days in-office, 1 day work from home
Full time, 40 hours per week
Summer internship from early May - mid August (We are NOT flexible on this timeline)
Interview Process:
- Recruiter Screen (30-minutes)
- Hiring Manager Video Interview (30-minutes)
- Department or Team Lead Video Interview (15-20 minutes)
About Backroads:
At Backroads we’re passionate about connecting our guests with so many of the most beautiful places in the world. We use our four-plus decades of expertise to create exceptional biking, hiking, and multi-adventure trips in over 50 countries for people wanting a deeper and richer travel experience. We travel on land as well as by small luxury ships on active river and ocean cruises. Our trips are for all ages – including dedicated itineraries just for families. We are known for our unwavering attention to quality. We have a dynamic work environment and a strong company culture.
Why Backroads:
At Backroads, we value every single member of our staff, and we’re proud to offer a dynamic work environment that enables growth. Your colleagues will be some of the most dedicated, competent, active, and fun people you will ever meet. A job at Backroads is unlike any other job you will ever have – you will be challenged, you will be inspired, and you will be gratified. No matter what you do here, you will be part of something that makes us all proud – delivering authentic, enriching, and often profoundly life-changing experiences. On top of all that, we have some pretty great benefits and perks! For example our US office employees receive:
- Comprehensive medical, dental, and vision insurance
- 401(k) with company match, flex plan, and parental leave
- Generous paid time off, 8 paid holidays, and additional time off to go on Backroads trips!
- Complimentary trips and trip discounts for employees, and trip discounts for employees’ friends and family!
- Outdoor industry discounts and deals
- Alternative commuter incentives for biking, walking, carpooling, or using public transportation to get to work
- Wellness programs and regular lunchtime bike rides and yoga
Backroads is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Salary Ranges:
$23.08 - $28.85At Backroads, we uphold a commitment to transparency and fairness within our hiring process, particularly regarding compensation. The salary range posted for each role applies to both employment offers and employees actively working in the role.
New hires are typically offered a starting salary between the minimum and midpoint of the range to ensure there is continued opportunity for salary progression during your employment at Backroads, reflecting our commitment to rewarding ongoing dedication, high performance, and significant contributions to our team. This approach not only supports our budgeting strategy but also our intention to foster an environment that encourages long-term growth and strong relationships between Backroads and our valued employees.
Our office roles are onsite in our Berkeley headquarters, unless specifically noted as 'available for remote'. We do allow one work-from-home day a week, as well as one work-from-anywhere week per year. This pay range is intended for in-person work in our Berkeley, CA headquarters. Pay ranges for remote-eligible roles will be subject to adjustment based on the geolocation of the employee.
Automate your job search with Sonara.
Submit 10x as many applications with less effort than one manual application.