Hotel Operations Manager

As an Operations Manager, you will be a hands-on leader who works side-by-side with our Housekeeping and Food & Beverage teams to ensure smooth, efficient, and guest-ready operations every single day. This role is heavily operations-focused and requires a strong background in hotel housekeeping, a deep understanding of cleaning standards, room quality, and inspection processes, and the ability to support F&B operations as needed.

You'll oversee the daily functions of both departments-supporting, coaching, and jumping in during peak times-to ensure consistency, cleanliness, and an exceptional guest experience. You will also help guide F&B purchasing, menu planning, inventory control, and compliance with all IHG brand standards.

Above all, you'll be a visible, engaged leader who isn't afraid to roll up your sleeves, support your team on the floor, and turn guest feedback into meaningful action.

What You'll Do

• Lead, support, and motivate both Housekeeping and F&B teams with a hands-on leadership approach.

• Ensure housekeeping quality and productivity through room inspections, training, standards enforcement, and daily operational guidance.

• Champion cleanliness, safety, sanitation, and compliance across all guest areas, back-of-house spaces, and F&B venues.

• Maintain operational excellence through effective scheduling, purchasing, inventory control, and cost management.

• Support peak operational periods, assisting with room turns, public-area upkeep, F&B service, and problem-solving in real time.

• Respond to guest concerns with professionalism and empathy, ensuring immediate action and long-term improvement.

• Develop and mentor associates, fostering teamwork, engagement, and a culture of high performance.

What Makes You a Great Fit

• Hotel housekeeping experience is required, with strong knowledge of cleanliness standards, inspection routines, room turn processes, and safety protocols.

• Hands-on leader who is comfortable working on the floor daily with housekeeping and F&B teams.

• Strong operational background with the ability to multitask between departments.

• Detail-oriented problem solver with a passion for efficiency and service excellence.

• A team builder who inspires and empowers associates to perform at their best.

• Passionate about delivering memorable guest experiences and creating a positive, supportive work environment.

Why You'll Love It Here

• Comprehensive Health Coverage (Medical, Dental, Vision)

• 401(k) with Company Match

• Discounts on hotel stays, dining, retail, and spa services

• Free Golf

• Tuition Reimbursement & Professional Development

• Paid Time Off & Holidays

Apply today and bring your leadership, operational expertise, and passion for hospitality to our team!