Hotel Valet & Bellman, Austin (The Code, An Avantstay Hotel)

Who we are...

AvantStay delivers exceptional, one-of-a-kind stays for group travelers. We're building a tech-enabled hospitality brand redefining the standard for modern lodging experiences. Backed by leading venture capital firms, AvantStay is rapidly growing in the $100+ billion short-term rental and hospitality industry, offering elevated service, curated design, and seamless technology to travelers worldwide.

What we are looking for…

We are seeking a Hotel Valet & Bellman who is warm, professional, and passionate about creating a memorable guest experience from arrival to departure. As a key member of the front-of-house team, you'll provide both valet and bell services-greeting guests, assisting with luggage, parking vehicles safely, and ensuring every guest enjoys a smooth, welcoming, and stress-free experience. This role is ideal for someone who enjoys fast-paced, guest-facing work and takes pride in providing exceptional service that reflects AvantStay's brand standards.

What you'll do…

• Warmly welcome guests upon arrival, providing attentive and professional assistance.
• Safely park and retrieve guest vehicles, following all property and safety procedures.
• Assist guests with luggage and personal belongings, ensuring proper handling and delivery to guest rooms.
• Escort guests to their rooms, explaining hotel amenities, property features, and services.
• Maintain accurate records of vehicle keys and guest information.
• Keep valet and bell areas clean, organized, and free of hazards.
• Support the front desk team to ensure seamless guest arrivals and departures.
• Provide directions, recommendations, and information about AvantStay properties and local attractions.
• Anticipate guest needs and proactively offer assistance to enhance their stay.
• Handle guest requests and concerns with professionalism and a guest-first attitude.
• Uphold AvantStay's brand image and service standards at all times.