Housekeeper

Under direction of the Hospitality Manager, you shall perform the following duties:

• Greet guests in a timely and friendly manner whenever they are in your line of vision.
• Offer assistance/direction/instruction to all guests you encounter.
• Clean guest units by category priority.
• Anticipate customer needs and wants at all times.
• Use correct cleaning chemicals for designated surfaces.
• Service assigned guestrooms.
• Check coffee pots for filters, coffee grounds and clean inside and out.
• Clean all appliances inside and out.
• Empty trash containers.
• Remove all dirty terry and replace with clean par to designated layout.
• Remove soil, dirt, soap build-up and hair from bathroom mirrors, vanity, sink, shower walls, bathtub, shower curtain and floor.
• Clean toilet bowl inside and out. Wash the floor around and behind the toilet.
• Replace facial, toilet tissue and bathroom amenities in the correct amount and location.
• Remove dirty bed linen and make up the bed with clean linens.
• Open up the fold up couch and look for dirty linens.
• Check all drawers and under beds for items left behind. Sweep and/or vacuum window sills and under the beds.
• Ensure the correct amount of hangers, extra blankets, sheets, pillows, kitchen utensils, dishes, pots and pans is in each unit.
• Realign furniture to floor plan.
• Inspect condition of all furniture for tears, rips or stains: report any damages to maintenance and supervisor.
• Dust and polish all furniture.
• Clean all lamps, picture frames and mirrors.
• Wipe down light switches and check for proper working order.
• Remove dust, grease and smears from all appliances, counters, window ledges, baseboards, doors, cabinets and walls.
• Remove dust on drapes weekly and realign to correct position daily.
• Wash windows when needed.
• Inspect the condition of all printed material in the room and on walls. Ensure that it is in good condition and present. Replace where needed.
• Remove all insects and cobwebs from the unit.
• Ensure presence and working order of fire extinguisher and smoke alarm in each unit.
• Remove dust, dirt and smudges from heater, vents, grids and thermostats. Set the thermostat at appropriate degrees depending on the time of year. In the summer, turn off the heat.
• Vacuum carpet and sweep/mop floors.
• Update status of rooms cleaned on assignment sheet.
• Return and restock the maid's closet and van at the end of each shift.
• Empty vacuum bag and wipe vacuum cleaner daily.
• Ensure security of any assigned guest room keys.
• Handle guest complaints by getting information to the correct person or taking care of it yourself.
• Report any damages or work orders to maintenance as soon as possible.
• Turn in any lost and found items to the housekeeping supervisor or log and store as directed.
• Keep your uniform maintained and clean. Return uniform and name tag at the end of the season.
• Be responsible with your keys, work space, rented equipment and employee pass.
• Treat your customers and co-workers with respect and integrity at all times.