Housekeeping Dispatcher

Loews Arlington Hotel and Convention Center is a state-of-the-art, full-service meetings and resort destination that caters to groups of all sizes, as well as families who are looking for a world-class experience in the epicenter of the premier sports and entertainment district in the country. Centrally located between Dallas and Fort Worth between iconic sports stadiums, Globe Life Field, home of the 2023 World Series Texas Rangers and AT&T Stadium, home of the Dallas Cowboys, the 888-room resort features five restaurants and lounges, two pools with an authentic sandy beach, cabanas and a water slide as well as a fitness center, full-service spa and salon and 266,000 square feet of meeting and event space.

Job Specific

• Answers telephone in a prompt and courteous manner
• Monitors and responds to dispatch radio
• Dispatches guest/Telecom/supervisor calls to appropriate parties
• Maintains, on a daily basis, all Housekeeping logs
• Maintains sign-in and sign-out sheets
• Reconciles boards and keys at end of shift
• Tracks and adjusts time log for payroll
• Maintains count of daily hours for all Housekeeping personnel
• Completes attendance report on late or absent employees
• Continually communicates with Front Office and Floor Managers to verify status of all guest rooms
• Inputs computer to maintain accurate and up-to-date room status information
• Performs all duties in a timely and professional manner
• Other duties as assigned

General

• Promotes and applies teamwork skills at all times
• Notifies appropriate individual promptly and fully of problems and/or unusual matters of significance
• Is polite, friendly, and helpful to guests, management and fellow employees
• Executes emergency procedures in accordance with hotel standards
• Complies with required safety regulations and procedures
• Attends appropriate hotel meetings and training sessions
• Maintains cleanliness and excellent condition of equipment and work area
• Complies with hotel standards, policies and rules
• Recycles whenever possible
• Remains current with hotel information and changes
• Complies with hotel uniform and grooming standards