Housekeeping Manager (Hotel)
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Job Description
We are seeking a dedicated and experienced Housekeeping Manager to oversee all housekeeping operations within our hotel. The successful candidate will be responsible for maintaining the highest standards of cleanliness, presentation, and guest satisfaction across guest rooms and public areas. This role involves supervising housekeeping staff, managing schedules and inventory, and coordinating closely with Front Office and Maintenance teams.
Key Responsibilities
Manage daily hotel housekeeping operations to ensure rooms and public areas meet brand and quality standards
Supervise, train, and motivate housekeeping supervisors, room attendants, and public area staff
Conduct daily inspections of guest rooms, corridors, and hotel facilities
Prepare duty rosters, assign work, and manage staff attendance
Coordinate with Front Office regarding room status, priorities, and guest requests
Ensure timely cleaning of check-out, stay-over, and VIP rooms
Monitor and control housekeeping supplies, linen, and amenities inventory
Ensure proper handling of lost and found items
Enforce hotel safety, hygiene, and sanitation standards
Address and resolve guest complaints related to housekeeping professionally
Support budgeting, cost control, and productivity targets
Maintain records, reports, and housekeeping documentation
Coordinate with Maintenance for repairs and preventive maintenance issues
Requirements & Qualifications
Proven experience as a Housekeeping Manager or Assistant Housekeeping Manager in a hotel
Strong leadership, organizational, and supervisory skills
Excellent attention to detail and cleanliness standards
Knowledge of hotel housekeeping procedures, chemicals, and equipment
Ability to manage large teams and work under pressure
Good communication and interpersonal skills
Basic computer knowledge (PMS, MS Office, housekeeping systems)
Ability to work flexible shifts, including weekends and holidays
High school diploma or equivalent (hotel management diploma or degree preferred)
Preferred Qualifications
Experience in 3-star, 4-star, or 5-star hotel operations
Knowledge of hotel PMS systems (Opera or similar)
Training in health, safety, and hygiene standards
Multilingual skills are an advantage
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Submit 10x as many applications with less effort than one manual application.