Housekeeping Supervisor

Who We Are:

NEXDINE Hospitality's family of brands provides dining, hospitality, fitness center and facility management services to businesses, independent schools, higher education, senior living, and hospitals nationwide. We put our people first to deliver finely tailored, expertly managed programs. The NEXDINE Experience is responsive, transparent, and authentic. Learn more at www.NEXDINE.com.

Job Details

Position: Housekeeping Supervisor

Location: Chestnut Hill, MA

Schedule: M-F, Some Weekends & Holidays

Hours: Full Time

Pay Rate: $21/hr

Pay Frequency: Weekly - Direct Deposit

What We Offer You:

• Generous Compensation & Benefits Package

• Health, Dental & Vision Insurance

• Company-Paid Life Insurance

• 401(k) Savings Plan

• Paid Time Off: Vacation, Holiday, Sick Time

• Employee Assistance Program (EAP)

• Career Growth Opportunities

• Various Employee Perks and Rewards

Job Summary:

The Housekeeping Supervisor is responsible for overseeing the daily operations of the housekeeping department to ensure a clean, safe, and welcoming environment for all guests, residents, and staff. This role involves supervising housekeeping staff, coordinating cleaning schedules, conducting inspections, and maintaining Xendella's high standards of cleanliness and hygiene. The Housekeeping Supervisor ensures compliance with Xendella's company policies, health and safety regulations, and infection control standards, while providing leadership and support to promote a positive and efficient work environment.

Essential Functions and Key Tasks:

Supervision and Leadership

• Supervise, train, and support housekeeping staff in all daily cleaning operations.

• Assign and monitor cleaning duties, ensuring all rooms and areas are cleaned to established standards.

• Conduct regular team meetings to communicate expectations, provide feedback, and encourage teamwork.

• Assist with recruiting, scheduling, and performance evaluations of housekeeping staff.

Quality and Safety Control

• Inspect guest rooms, resident rooms, and public areas to ensure cleanliness, order, and proper maintenance.

• Ensure compliance with health, safety, and sanitation regulations, including infection control policies.

• Report maintenance issues or safety hazards promptly to the appropriate

Inventory and Supplies Management

• Maintain and manage inventory of cleaning supplies, linens, and equipment.

• Ensure proper use and care of housekeeping equipment and the chemicals.

• Restock supplies as needed to prevent shortages and control costs.

Customer Service and Professionalism

• Respond promptly and courteously to guest, resident, or staff requests and concerns.

• Promote a clean, welcoming, and safe environment that reflects the facility's standards and values.

• Maintain confidentiality and a professional demeanor at all times.

Qualifications:

Education and Experience

• High school diploma or equivalent; environmental services or a related field preferred.

• Minimum 2-3 years of housekeeping experience, including 1 year in a supervisory or lead role.

• Experience in a hospitality, healthcare, or long-term care environment strongly preferred.

Knowledge, Skills, and Abilities

• Strong leadership, organizational, and communication skills.

• Proven ability to train, motivate, and supervise staff effectively.

• Excellent attention to detail and commitment to cleanliness and safety standards.

• Knowledge of cleaning methods, materials, and equipment.

• Ability to manage time efficiently and prioritize multiple tasks in a fast-paced environment.

• Basic computer literacy for scheduling, recordkeeping, and inventory management.

• Ability to lift up to 25-30 lbs and stand/walk for extended periods.

• Flexibility to work weekends, holidays, and varying shifts as needed.

Previous experience is helpful but not required