HR Assistant - Human Resources - FT DAYS

QUALIFICATIONS

Required: 

• One year of Human Resources, customer service, or administrative experience (or equivalent education).
• Strong customer service and communication skills (oral and written).
• Experience with recordkeeping, data entry, and Microsoft Office Suite.
• Ability to organize and prioritize work in a fast-paced environment with frequent interruptions.

Preferred:  

• Associate’s degree in HR, Business, or related field.
• Experience with HRIS systems (UKG preferred).
• HR certification (PHR, SHRM-CP) a plus.

TYPICAL PHYSICAL/MENTAL DEMANDS

Sedentary to medium physical demands.  Excellent organizational skills.  High stress, many interruptions; ability to communicate with all types of personalities.  Ability to work independently as well as with others.  Must maintain strict confidentiality.

ESSENTIAL JOB FUNCTIONS

Help Desk / Employee Support

• Serve as the first point of contact for employees via HR Help Desk tickets, phone, email, and walk-ins.
• Monitor and triage incoming HR service tickets, resolving routine inquiries and routing complex requests to appropriate HR team members.
• Provide basic support on employee self-service, HRIS navigation, benefits, leave, and policy information.

Front Desk / Clerical Support

• Greet employees and visitors to the HR department, ensuring a welcoming environment.
• Answer and route incoming phone calls.
• Open and distribute mail.
• Maintain office supplies and request repairs to office equipment as needed.

Records Management & Compliance

• Maintain electronic personnel files through UKG Employee File Management (scanning, indexing, purging).
• Ensure I-9s, background checks, and drug screen results are properly filed and tracked.
• Process verifications of employment.
• Support HR audits and compliance reporting.

Onboarding & Employee Lifecycle Support

• Prepare new hire packets, orientation materials, and ID badges.
• Draft and send standard letters such as FMLA/leave notifications as directed.

Other HR Administrative Support

• Generate HR reports as assigned.
• Assist with unemployment claims and routine benefits paperwork.
• Support HR projects, meetings, and initiatives (e.g., preparing meeting minutes).
• Maintain strict confidentiality in handling sensitive employee information.

MARGINAL JOB FUNCTIONS

• Performs other duties as assigned.