HR Generalist (Remote)

NationsBenefits is recognized as one of the fastest-growing companies in America and a Healthcare Fintech provider of supplemental benefits, flex cards, and member engagement solutions. We partner with managed care organizations to provide innovative healthcare solutions that drive growth, improve outcomes, reduce costs, and bring value to their members.

Through our comprehensive suite of innovative supplemental benefits, fintech payment platforms, and member engagement solutions, we help health plans deliver high-quality benefits to their members that address the social determinants of health and improve member health outcomes and satisfaction.

Our compliance-focused infrastructure, proprietary technology systems, and premier service delivery model allow our health plan partners to deliver high-quality, value-based care to millions of members.

We offer a fulfilling work environment that attracts top talent and encourages all associates to contribute to delivering premier service to internal and external customers alike. Our goal is to transform the healthcare industry for the better! We provide career advancement opportunities from within the organization across multiple locations in the US, South America, and India.

Location: 

• This role will be based located in Plantation, FL. 

Role:

We are looking for HR Generalist to provide comprehensive HR Generalist support with a strong focus on leave management, benefits administration, and employee relations. Serve as a trusted partner to employees and managers by ensuring policy compliance, operational excellence, and a positive employee experience across the full employee lifecycle.

Responsibilities:

Leave Management & Benefits Administration:

• Act as the primary internal point of contact for employees and managers on all leave of absence (LOA) matters, partnering closely with Lincoln Financial Group to administer FMLA, state-mandated leaves, parental leave, military leave, and company-sponsored leave programs.
• Manage end-to-end employee and manager communications related to leaves of absence, including eligibility determination, documentation requirements, timelines, status updates, return-to-work coordination, and case resolution.
• Educate employees and people leaders on leave policies, procedures, and expectations to ensure consistent understanding and compliance.

People Inbox & Employee Relations Support:

• Own and manage the People/HR inbox by monitoring, responding to, and triaging employee and manager inquiries in a timely, accurate, and professional manner.
• Serve as the initial intake point for employee relations matters by gathering relevant information, documenting concerns, and escalating issues appropriately in accordance with company guidelines.
• Provide clear guidance on HR policies, procedures, and general employee inquiries while maintaining strict confidentiality and professionalism.
• Analyze trends in employee inquiries and recommend enhancements to HR processes, policies, or communications to improve the employee experience.

General HR Operations & Team Support:

• Provide day-to-day HR operational support across the employee lifecycle, including onboarding, offboarding, job changes, and internal transfers.
• Support benefits administration activities, including open enrollment, ongoing employee support, and benefits education.
• Assist with performance management and talent processes such as goal setting, performance reviews, and manager coaching.
• Maintain accurate and up-to-date employee records, support HR audits, reporting, and compliance requirements.
• Assist with HR policy updates, employee handbook maintenance, and the development and rollout of HR communications.
• Support HR initiatives and projects, including engagement surveys, training coordination, compliance initiatives, and HR system updates.
• Act as a backup to other HR team members to ensure continuity of critical HR operations.

Qualifications:

• Bachelor's degree in human resources, Business Administration, or a related field.
• 3–5 years of progressive HR Generalist experience.
• Solid working knowledge of FMLA, state leave laws, and general HR compliance requirements.
• Familiarity with union-related compliance requirements.
• Experience of partnering with third-party leave administrators; prior experience with Lincoln Financial Group is strongly preferred.
• Excellent written and verbal communication, organizational, and time-management skills.
• Demonstrated ability to manage sensitive and confidential information with discretion and professionalism.
• Proficiency with UKG HRIS platforms and standard office productivity tools.

Preferred Qualifications:

• HR certification such as PHR, SHRM-CP, or equivalent is a plus.
• Experience supporting employees across multiple U.S. states.
• Working knowledge of payroll and benefits administration processes

NationsBenefits is an Equal Opportunity Employer.