HR Operations Specialist

About Grocery Outlet:

• Our Mission: Touching lives for the better
• Our Vision: Touching lives by being the first choice for bargain-minded consumers in the U.S.
• Our Values & Behaviors: Achievement, Diversity, Entrepreneurship, Family, Fun, Integrity & Service

About the Team:

Our HR team's mission is to attract, develop, motivate, and retain a diverse, productive, and passionate workforce that will successfully grow our business. Our team takes pride in backing the company's most valuable resources- its people. We strive to ensure we are creating a safe, inclusive, and fulfilling work environment. Our passion for people is manifested through our unbiased and diplomatic natures. Successful members of our team are motivated to improve our efficiency and effectiveness, maintain our company culture, and successfully communicate with all levels and departments.

About the Role:

The HR Operations Specialist plays a critical role in supporting Grocery Outlet's HR Operations team by managing employee lifecycle events, benefits administration, and HR systems support. This hybrid role combines technical proficiency in HR systems and data management with expertise in benefits operations. You'll be the go-to resource for benefits-related inquiries, leave of absence coordination, HRIS troubleshooting, and operational process management. This role reports to the Director - HR Technology.

Responsibilities Include:

• HR Systems & Employee Support

• Execute and oversee administrative HR processes, including onboarding, offboarding, and maintaining employee data in HR systems for store employees.

• Manage and resolve Tier 1-1.5 HR support cases (e.g., system access, job changes) for store employees.

• Train HR staff and users on HRIS functionalities and data entry best practices.

• Maintain HRIS tables in UKG and collaborate on resolving system-related issues.

• Benefits Administration & Leave Management

• Serve as the primary point of contact for store-level benefits inquiries, providing Tier 1-Tier 1.5 support for new hires, ongoing eligibility, and life event changes.

• Manage day-to-day benefits administration for store employees, including enrollments, terminations, dependent adds/drops, age-outs, and coverage changes in UKG.

• Partner with employees to ensure timely and accurate benefit enrollments during onboarding, qualifying life events, and annual open enrollment.

• Process and verify dependent eligibility documentation and monitor ongoing eligibility and compliance requirements.

• Administer leave of absence (LOA) intake and coordination, ensuring accurate case setup, employee communications, system updates, and coordination of benefits and payroll deductions while employees are on leave.

• Collaborate with Total Rewards, HRIS, and Payroll teams to escalate complex issues, improve workflows, and ensure consistent employee experience across stores.

• Assist with benefit-related employee communications and reporting, including metrics and trend analyses to support operational excellence.

• Operational Projects & Process Improvement

• Support onboarding/offboarding processes and maintain policy updates.

• Collaborate cross-functionally to streamline HR systems and operations.

• Participate in the development and execution of employee wellness initiatives.

About The Pay:

• Base Salary Range: $38-42 hourly.
• 401(k) Profit Sharing.
• Medical, Dental, Vision & More!
• Final compensation will be determined based upon experience and skills and may vary based on location.

About You:

• 3-5 years of experience in HR operations, benefits administration, and HRIS support.
• Exceptional attention to detail, organizational skills, and ability to manage multiple priorities.
• Excellent interpersonal and communication abilities.
• Experience with HRIS platforms (UKG, Workday, ADP).
• Strong analytical, problem-solving, and conflict management skills.
• Proficiency in MS Excel.
• Familiarity with HR compliance and data privacy regulations.
• Solid knowledge of FMLA, ADA, and leave compliance.

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