Hvac Administrative Assistant

Benefits:

• 401(k)
• Bonus based on performance
• Competitive salary
• Dental insurance
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance

Join Our Team of HVAC Service Pros Today!

Do you value professionalism and punctuality? Do you want to work with the best pros in the HVAC industry? If you are an individual who values a rewarding career and providing amazing customer experiences, you may be a match for our team. Opportunities for professional technicians and customer service professionals are now available across the country.

Additional income opportunities with bonuses

JOB SUMMARY

The Administrative Assistant is responsible for providing executive level administrative assistance and dispatches service calls to ensure maximum scheduling efficiency without compromising client satisfaction.

JOB DUTIES

• Maintains customer database, ensuring complete, accurate, and updated entry of information.
• Gathers required information from multiple sources and assembles daily reports in Excel and other databases.
• Notifies clients ahead of time without fail if the Technician is not going to arrive at their home within the scheduled time window
• Re-schedules appointment times at client's convenience as necessary
• Manages the dispatch board to keep field personnel on the move, servicing clients, and generating revenue
• Maintains calendars and schedules appointments. Completes executive expense reports, as necessary. Prepares mailings as directed.
• Answers incoming client telephone calls and recognizes that this is where the client will form their first impression of the company

MINIMUM REQUIREMENTS

• High school diploma or equivalent required
• Must have good computer software skills
• Prior customer service experience preferred
• Above-average verbal and telephone communication skills are essential.
• Must live in the Bluffton SC. area.
• ServiceTitan experience a PLUS

Suggested/ Required Knowledge, Skills, and Abilities

• Must have outstanding MS Office skills including PowerPoint, Word, and Excel.
• Experience with Service Titan CRM a plus
• Must have ability to interact and communicate professionally with individuals.
• Must have strong, proven multi-tasking, prioritization skills. Must be meticulous and have excellent proofreading skills.
• Must present a neat, professional appearance.
• Must have advanced administrative/secretarial training/education or equivalent experience.
• Strong skills and training / prior experience with Microsoft Office software