HVAC Dispatcher/Admin

About UsA local HVAC company out of Addison who believes that fostering a family atmosphere has been integral inproviding the best quality services for our clients. To help continue this tradition, we are hiring adispatcher to join our team of experienced technicians and provide outstanding customer service.Our dispatcher will be responsible for managing client appointments, troubleshooting customerinquiries, and tracking technician job progress throughout the day. HVAC experience is notnecessary but highly regarded, as we are looking for an organized and detail-oriented individual who can ensure alljobs are completed efficiently and on time. HVAC would be a huge plus! If you think you'd be agreat fit for this dispatcher/CSR position, please apply today!Looking to hire ASAP.  GREAT COMPANY WITH A FOCUS ON GROWTH AND ADVANCEMENT!Benefits Flexible scheduling to support work-life balance (8am-5pm or 8:30am-5pm) Competitive compensation with career advancement opportunities Medical, Dental & Eye insurance (up to 75% employer-paid via BlueCross/BlueShield) Profit Sharing Plan 7 paid holidays annually; paid vacation time Paid training and professional development Employee Discount Program Weekly paychecks and paid overtime payRequirements High School diploma or equivalent Minimum 3 year of office-based customer service experience Experience with a multi-line phone system Proficiency in Microsoft Office, Outlook, and Gmail Willingness to learn Service Titan (huge plus) and other HVAC software Outstanding interpersonal skills & a positive, team-oriented attitude Ability to work under pressure and maintain professionalism HVAC industry knowledge is a plus but not requiredJob Description & Responsibilities Answer inbound calls on a multi-line phone system; transfer inquiries appropriately Accurately convey information about our services and gather customer details (includinglead source) Schedule all service calls and APC/CMA appointments in Service Titan Verify technician checkout, email addresses, payments, equipment availability, and jobsummaries Ensure filters, belts, and other parts for Service Agreement visits are stocked in shop ahead ofappointments Maintain daily timesheets and submit by Wednesday midday Order office supplies and coordinate Sam’s Club orders for water and snacks Sort incoming mail; forward payments and invoices to the Office Manager Participate in ongoing training for professional development Perform additional administrative duties as assigned by managementCompensation: $20.00 - $25.00 per hour (Definitely negotiable for the right candidate)Apply on-line only.  Please do not call shop.