HVAC Service & Field Manager

Company DescriptionA rapidly growing HVAC company specializing in residential services. Known for its commitment to customer satisfaction, this company is expanding its footprint. Family and locally owned and operated since 2003.Role DescriptionWe are seeking a full-time HVAC Field Manager to join our team. This on-site position is based in the greater Danbury, Connecticut area. The HVAC Field Manager will oversee daily field operations, manage HVAC technicians, ensure customer satisfaction, and support service and sales teams. Additional responsibilities include coordinating technicians, maintaining high customer service standards, and ensuring project efficiency and quality.This position is built to fast-track your growth — preparing you to step into a future General Manager role.Key Responsibilities:

1. Field Service Delivery: Provide on-site HVAC services to residential customers, ensuring installations, maintenance, and repairs are completed to the highest standards.
2. Team Coordination: Act as the liaison between the service team and office staff to ensure seamless communication and coordination of service calls and schedules.
3. Technical Expertise: Utilize advanced technical skills to troubleshoot, diagnose, and repair HVAC systems in residential settings.
4. Operational Oversight: Manage service-related paperwork, including work orders, invoices, and customer reports, ensuring all documentation is accurate and current.
5. Customer Relations: Maintain strong relationships with clients, addressing any concerns or issues promptly and professionally.
6. Process Improvement: Work alongside management to identify opportunities for process improvements and enhanced service delivery.

Skills & Qualifications:

1. Proven experience as an HVAC technician, with a deep understanding of residential HVAC systems.
2. Strong leadership and organizational skills, with the ability to juggle fieldwork and administrative tasks.
3. Excellent communication skills, both with customers and internal teams.
4. Ability to problem-solve quickly and effectively in high-pressure situations.
5. Experience in coordinating teams and managing service operations.
6. Valid HVAC certification and a clean driving record required.

Powered by JazzHR