HVAC Service Manager

Position Purpose:

The Service Supervisor is responsible for providing peer leadership to technicians who accomplish the repair, retrofit, and replacement of HVAC systems. This is a working role that will also perform the installation, maintenance, and repair of equipment as necessary. Additionally, this role is responsible for coaching, training, and developing technicians as well as gaining exposure and development on the operational aspects of the business. Aligns with Service Managers and their technicians to execute assigned work.

Job Responsibilities:

· Leads safety culture by following company protocol and modeling best practices

· Contributes to the profit and loss of their work team

· Ensures technician development is addressed across their team

· Supports HVAC field technicians by providing guidance and leadership

· Supervises jobs by reviewing technicians’ work and maintaining records

· Represents the company by serving as a direct customer contact

· Serves customers by meeting their technical needs either directly or through their Team Members

· Documents work by ensuring that all paperwork for their team is done in a timely and efficient manner

· Guides team through identifying, analyzing, and quoting equipment repairs at customers’ locations

· Implements and evaluates area safety needs/requirements to provide feedback and recommendations

· Monitor and control manpower, tools, and vehicles to ensure efficient and effective use of all departmental resources

· Reviews service profitability report on a monthly basis to identify services performing below targeted gross margins and identify problems or areas for improvement to initiate appropriate steps for implementation

· Other duties as assigned by manager or as necessary by customer

Supervisory Responsibilities:

· Participates in hiring, training, directing, and mentoring of team members

· Carries out supervisory responsibilities in accordance with the organization's policies and processes

· Plans, assigns, and directs work of team

· Conducts performance reviews, and disciplines employees as necessary

· Addresses internal/external complaints and resolves problems

Qualifications

To perform this job successfully, the individual must be able to perform each essential duty satisfactorily as well as embrace the development and training aspect of the position. The requirements listed below are representative of the knowledge, skill and ability required of a Service Supervisor in the Service Department.

Education and Experience Requirements

· Must have in-depth knowledge of various HVAC products, systems, electronics, and pneumatic controls

· Associate's degree or equivalent from two-year college or technical school with a certificate in Heating, Ventilation, and Air Conditioning

· Five – 10 years’ experience at the HVAC Technician level

Other Requirements:

· Exhibit leadership skills and talent to help drive the businesses growth and the growth of our field

· Abilities:

o Read, analyze, and interpret information

o Write reports and business correspondence

o Use of tools and technology

o Effectively present information and respond to questions from internal/external clients

o Translate detailed instructions into action items

o Problem solve using data and analytics

o Adapt to individual and team work environment

o Technological proficiency to include Microsoft Office products

o Ability to maintain urgency, but remain calm when dealing with emergencies

o Ability to deal diplomatically and communicate effectively with internal and external customers

· Valid driver’s license

· Flexibility to work overtime and occasional weekends (as needed)

· Infrequent overnight travel may be required

· Professional appearance

· Strong interpersonal skills, achievement oriented, self-motivated, and organized

Physical Demands

· The employee must occasionally climb ladders to access rooftop equipment for the purpose of developing quotations

· The employee must occasionally lift and/or move up to 25 pounds

· Strict adherence to Company safety requirements

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of a Service Supervisor. This position requires frequent visits to job sites, which could require working outdoors, in mechanical/equipment rooms.

The above job description covers the principle duties and responsibilities of this job. However, this job description should not be construed to be a complete listing of all miscellaneous, incidental, or other duties which may be required.