HVAC Service Manager - Sarasota
Praxis S-10Sarasota, Florida
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Job Description
Position Summary PRAXIS S-10 is seeking a qualified Service Manager to lead, mentor, and develop service teams while ensuring operational excellence. This role combines hands-on management with strategic mentoring — making sure technicians deliver world-class service, grow their skills, and contribute to profitable, efficient business operations. The Service Manager will oversee daily service operations, foster a culture of accountability and care, and ensure members achieve success across customer satisfaction, revenue growth, and team development.
'Responsibilities
- Lead, coach, and mentor service technicians to achieve peak performance.
- Oversee daily service operations, scheduling, and dispatch to maximize efficiency.
- Monitor labor costs, inventory use, and service profitability.
- Ensure compliance with licensing, permits, codes, and OSHA safety standards.
- Conduct training programs to improve technical expertise, sales performance, and communication skills.
- Perform ride-alongs, job evaluations, and service ticket reviews to ensure procedural excellence.
- Resolve customer issues promptly, maintaining the highest level of satisfaction.
- Drive key performance metrics, including revenue growth, service conversion rates, and repeat business.
- Conduct weekly team meetings and set clear expectations.
- Support recruiting, onboarding, and development of service staff.
- Collaborate with other leaders to align service operations with overall company strategy.
- Participate in company-sponsored training classes and ongoing professional development.
- Perform other duties as assigned.
Position Requirements
- High School Diploma or GED required; Associate or technical degree preferred.
- EPA certification required where applicable; NATE certification preferred.
- Minimum three years of verifiable managerial or supervisory experience in residential HVAC service.
- Strong understanding of HVAC systems and industry service requirements.
- Proven track record of meeting or exceeding performance objectives.
- Excellent leadership, coaching, and interpersonal skills.
- Strong organizational skills with attention to detail and follow-through.
- Computer proficiency with Microsoft Office and dispatch/service software.
- Valid driver’s license and insurable by company carrier.
Physical Requirements
- Ability to lift up to 50 pounds occasionally; maneuver heavier items with assistance.
- Comfort working in extreme weather conditions and tight spaces such as attics and crawlspaces.
- Ability to climb ladders and work at heights.
- Willingness to work outside normal schedule if required.
- Ability to remain calm under pressure, including customer confrontations.
Position-Specific Standards
- Maintain a courteous and professional demeanor with customers and associates.
- Uphold the highest standards of performance, safety, and ethics.
- Maintain confidentiality of all private, sensitive, and proprietary business matters.
- Represent PRAXIS S-10 with professionalism, discipline, and passion for member success.
EEOC Compliance Employer
All qualified candidates are required to undergo a pre-employment drug screen, MVR and background check
Compensation: $80,000.00 - $125,000.00 per year
Automate your job search with Sonara.
Submit 10x as many applications with less effort than one manual application.