Hvac Technician I - Dollywood Theme Park - Full Time Year Round

At Dollywood Parks & Resorts, we create memories worth repeating. We do this every day across all properties; all located in the Great Smoky Mountains of East Tennessee. Ask anyone who has visited Dollywood Parks & Resorts, and they will tell you this place is different. It's not a difference that you can touch or see - it's a difference you can feel. We are seeking a HVAC Technician I who will embody the heart and soul of our mission of creating memories worth repeating while bringing families closer together and caring deeply about our brand. This person also brings a spirit of fun, authenticity, collaboration, creativity and genuine hospitality to the lives of our guests.

We want to work alongside someone who acts as an extension of our mission, values, and culture. This individual is driven to create meaningful experiences for our hosts, guests, and community while ensuring the success and profitability of our unique offerings. The right HVAC Technician I checklist will include equal parts curious learner, innovator, administrator, detail driver, mentor, and motivator.

This role exists to perform a variety of basic technical tasks related to assisting in the service and repair of all heating, air conditioning, and related culinary equipment located throughout Dollywood Company properties. All of this will be done in a manner consistent with the mission, values and operating philosophies and standards of the Dollywood Company.

Additionally, the ideal candidate will be able to display and live out Lead with Love qualities, strongly rooted in the Dollywood Company culture, by being patient, kind, trusting, unselfish, truthful, forgiving, dedicated and accountable.

Summary of Essential Functions and Responsibilities

• Assist in repairing mechanical and electrical systems with heating and cooling equipment
• Perform preventative maintenance on a variety of heating and cooling equipment
• Monitors and inspects heating and cooling systems to ensure continued proper operation
• Use the TMA work order system for work assignments and record time and materials for each work assignment
• Investigate heating and air conditioning complaints; performs minor repair
• Installs air and water filters on various equipment across all Dollywood Company properties
• Must be able to operate a motor vehicle while maintaining company's equipment
• Maintain related records concerning time, labor and materials; maintain log of tasks performed and write reports as required
• Must be able to climb ladders and work off roofing to clean coils and change HVAC filters
• Must work independently as well as in a team setting

Management reserves the right to change and/or add to these duties at any time

Education and Experience Required

• High school diploma or equivalent required
• Must be at least 18 years of age
• At least 6 months experience of HVAC experience, preferred
• Has basic computer skills
• Working knowledge of basic heating and cooling systems
• Must successfully complete a post-employment offer background check including motor vehicle and drug screen

Knowledge, Skills, and Abilities

• Able to make a friendly impression when speaking to or corresponding with guests, vendors, and other employees
• Must reflect Dollywood's image by being genuinely friendly and caring and by taking pride in work
• Must be self-motivated and disciplined
• Must be able to prioritize and complete work assignments on a timely basis
• Must maintain strict confidentiality and judgment regarding privileged information
• Must be committed to continuous improvement
• Must maintain a professional appearance with good personal hygiene
• Must promote and support a "team" work environment by cooperating and helping co-workers
• Must be productive in a fast-paced, dynamic environment
• Must maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends and holidays
• Must be sensitive to the needs of our Guests and feel empowered to act to meet their needs within company guidelines
• Must be able to utilize effective communication, problem solving, conflict management and interpersonal skills
• Must show appreciation of others
• Able to get along with other employees to work out problems and resolve conflicts
• Able to comprehend instructions and retain information
• Able to perform duties consistently while creating a safe and secure environment for hosts and guests
• Able to be flexible and handle frequent changes in priorities
• Able to communicate effectively using standard English grammar and punctuation
• Able to tolerate various temperatures while working indoors and outdoors
• Able to meet the physical demands of the job
• Able to operate/drive a company vehicle with valid TN driver's license and insurance
• Able to balance, stoop, kneel, crawl, and crouch, climb ladders and work in confined spaces
• Able to lift, carry, push and/or pull objects and materials of moderately heavy weight (up to 50 lbs) and occasionally heavier weight (up to 100 lbs)
• Able to work at heights up to and in excess of 150ft
• Able to endure approved exposure levels to various chemicals found in cleaning solvents, adhesives, paints, and lubricants
• Able to use hand tools, power tools and equipment such as air compressor, skill saw, electric drill, impact wrench, hand wrenches, shovel, etc.
• Able to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
• Able to be clean shaven in order to properly utilize a respirator

The Dollywood Company is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. The Dollywood Company drives a welcoming culture where ideas and decisions from all people support our efforts to be relevant in an ever-changing world.