HVAC Technician Team Lead

HVAC Technician Team Lead

Logan A/C & Heat Services 

57 reviews

Columbus, OH 43204 

Starting at $32 an hour 

Logan A/C & Heat Services in Columbus, OH,  is looking to hire an experienced HVAC Technician Team Lead. 

We offer benefits, including medical, dental, vision, health savings account, short-term disability, long-term disability, paid time off, paid holidays, a 401(k) with company match, profit sharing, and continuous opportunities for growth. 

Key Responsibilities:

• Technician Development & Mentoring: Regularly monitor and support technician progress, offering coaching on customer service and revenue generation.
• Team Support: Weekly check-ins with each technician and collaboration with the Service Manager and the Service Sales Leader in strategy meetings every Thursday.
• Training Leadership: Participate in field training cycles each Spring and Fall, with a focus on retaining and developing apprentices and newer team members.
• Team Culture and Retention: Promote a supportive, team-oriented environment, emphasizing trust, communication, and mutual respect.
• Leadership Meetings: Attend monthly service leadership meetings to discuss performance and strategic initiatives.
• Technical & Customer Support: Provide an additional line of support for customer issues and technical questions.
• Service Technician Duties: Perform all standard LSI service technician tasks, including tune-ups, troubleshooting, service repairs, and service-related sales.
• After-Hours Commitment: Be part of the on-call rotation for after-hours support.

Growth Expectations:

• Develop as a team motivator and effective leader.
• Refine time management and productivity strategies.
• Establish structured processes for different service call types.
• Build technical proficiency in all products Logan Services offers.
• Serve as a mentor for less experienced technicians.

Competencies:

• Adaptability: Flexibility to adjust to new challenges and provide support where needed.
• Initiative: Resourcefulness to take action independently.
• Effective Communication: Clearly convey necessary information to teammates, customers, and leadership.
• Customer Focus: Dedication to exceeding customer expectations and fostering positive interactions.
• Leadership: Strong ability to inspire and guide team members toward shared goals.
• Positive Attitude: Consistently demonstrates a collaborative, can-do approach.

Experience & Qualifications:

• Experience: 3+ years in residential HVAC service.
• Track Record: Proven success in service dollar and sales generation.
• Technical Aptitude: Advanced understanding of HVAC systems and principles.
• Certifications: EPA certification required.
• Communication Skills: Strong written, verbal, and interpersonal skills.

Physical Requirements:

• Ability to stand, walk, bend, crouch, and drive for extended periods.
• Must be able to work in varying environmental conditions and safely handle hazardous materials.

Work Environment:Exposure to extreme weather, including snow, rain, and heat. Safety measures and equipment will be provided.

OurPARTE Values:

• P – PeopleFirst – We believe every person matters. We lead with respect, compassion, and care- for our team, our customers, and our communities- because people are the heart of everything we do. 
• A – Agile – We are responsive and embrace change with courage and creativity, with speed, purpose, flexibility, and forward thinking; we turn challenges into opportunities.  
• R – RadicalOwnership – We rise to every challenge by taking full responsibility for our actions, decisions, and outcomes. We don't just point to problems-we become the solution. 
• T – Teamwork – We lift each other up and win as one. Through trust, collaboration, and open communication, we achieve more- delivering the best for our customers, our company, and each other.
• E –Excellence – Good enough is never enough. We strive for greatness in everything we do, fueled by passion and a commitment to exceed expectations every step of the way. 

Join us to make a difference in our Service Team by leading with purpose and fostering a culture that values teamwork, development, and exceptional customer service!

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