Identity and Access Mission Ops Engineer, 24x7 Support- Fully Cleared

Make an Impact Where It Matters Most

Join Intelliforce and keep mission users moving, day and night. You will monitor and support a suite of Identity, Credential, and Access Management systems. You will handle Tier 1 and Tier 2 issues, guide customer integrations with Enterprise and IC attribute and authorization services, and partner with development teams on REST services. This is fast, hands-on work in a 24x7 Operations Center. You solve problems, learn fast, and protect access for users who depend on you.

Here’s What Your Day-to-Day Might Include

• Monitor ICAM dashboards, alerts, and logs.

• Triage, resolve, and escalate incidents for Tier 1 and Tier 2.

• Support customer integrations with Enterprise and IC attribute and authorization services.

• Help end users resolve access issues via email, chat, and phone.

• Analyze REST requests and responses, validate service behavior, and isolate faults.

• Run basic SQL queries and review LDAP entries for troubleshooting.

• Track all work in JIRA and follow team workflows.

• Update Confluence pages, write clear customer guidance, and improve FAQs.

• Capture customer needs and share actionable feedback with the team.

• Execute clean shift handoffs and maintain accurate tickets and notes.

• Thrive in a collaborative Ops Center with minimal supervision.

Shift schedule, 24x7x365 coverage, 10-week rotation

• Period 1, Mids, 4 on, 3 off, 3 on, 4 off, 12 hours, 5 pm to 5 am

• Period 2, Days, 3 on, 4 off, 4 on, 3 off, 12 hours, 5 am to 5 pm

• Period 3, Days, 3 off, 4 on, 4 off, 3 on, 12 hours, 5 am to 5 pm

• Period 4, Mids, 4 off, 3 on, 3 off, 4 on, 12 hours, 5 pm to 5 am

• Period 5, Straights, Monday to Friday, 8 hours per day

Locations

• Day and Mid shifts at a Government facility.

• Straights at a Contractor facility.

• All roles in the Ft. Meade, MD area.

• Shift differential available for Mid shift, amount TBD.

Minimum Qualifications

• Clearance: Top Secret Clearance with Full Scope Polygraph, must be active, we do not have the ability to sponsor clearances.

• Citizenship: Must be a U.S. Citizen, we can not sponsor visa.

• Education and Experience:

  • Bachelor’s degree in System Engineering, Computer Science, Information Systems, Engineering Science, Engineering Management, or related field.

  • Seven years of Systems Engineering experience on programs of similar scope, type, and complexity.

  • Five additional years of Systems Engineering experience accepted in place of a degree for a total of twelve years.

Required Skills

• Online and telephone customer support.

• Public Key Infrastructure.

• Attribute Based Access Control and entitlements management.

• LDAP directories.

• SQL and basic database querying.

• RESTful services.

• Ticket tracking systems such as JIRA, Redmine, or ServiceNow.

• Linux operating systems.

You also

• Analyze system applications and troubleshoot with precision.

• Communicate complex software behavior in plain language.

• Modify Confluence pages and write clear technical documentation.

• Educate customers on software capabilities.

• Gather and refine customer needs.

• Work independently and follow through.

Desired Qualifications

• Experience in ICAM operations or large enterprise identity services.

• Familiarity with Zero Trust concepts and patterns.

• Scripting in Bash and comfort on Linux.

• Agile or Kanban team experience.

• Strong habits for incident response, shift handoffs, and ticket hygiene.

• Service ownership mindset and steady performance in a 24x7 environment.

Ready to support the mission and keep access flowing around the clock? Apply today.

Compensation Range: $137,000.00 - $181,000.00 *The salary range provided reflects an estimate based on current market trends and may be adjusted based on factors such as the candidate's experience, skills, and qualifications. The final offer will be tailored after a thorough evaluation of the candidate’s background and suitability for the role. Please note that this range is intended as a guideline and is subject to flexibility. Why Intelliforce? Because you matter—your work, your growth, and your well-being. At Intelliforce, we don’t just push the boundaries of technology—we partner with some of the most mission-driven teams in defense and beyond to solve challenges that truly matter. As a Systems Engineer here, you won’t just contribute to projects—you’ll help shape outcomes that make a real-world impact. We also know that great work starts with a great environment. That’s why we invest in you: 

• Ample PTO to rest and recharge—plus all federal holidays and your birthday off, just because. 

• Multiple medical plan options, including ones with zero deductible or premium for employees. 

• Generous 401(k) with immediate vesting—because your future matters now. 

• Exciting bonus opportunities, from profit sharing to quarterly awards and President’s Club recognition. 

• A culture of collaboration, connection, and fun, with regular team activities that go beyond the work. 

Ready to grow with purpose? At Intelliforce, your career will flourish in a place where innovation thrives and people come first. Join us—and let’s build something meaningful together. You can reach us at careers@intelliforce-itsg.com or schedule a call with our Director of Recruitment, just visit this link to view their calendar: https://calendly.com/amwolfe-intelliforce-itsg/30min .

Equal Opportunity Matters Intelliforce-IT Solutions Group, LLC is proud to be an Equal Opportunity/Affirmative Action Employer. U.S. Citizenship is required for most positions. 

Need accommodations during the application process? We’re happy to help. Reach out to us at Recruiting@intelliforce-itsg.com with your specific request. 

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