In-Room Dining Attendant (Full-Time) - The Ben Hotel, Autograph Collection

Job Title: In-Room Dining Attendant- Full Time

Location: The Ben, West Palm Beach- Autograph Collection

Position Type: Full-Time

Reports to: F&B Manager

Join the Story of Timeless Hospitality at The Ben

Rooted in the spirit of West Palm Beach's Gilded Age, The Ben, Autograph Collection draws inspiration from the legendary Byrd "Birdie" Dewey and her grand Ben Trovato Estate. Every space within our hotel tells a story-of creativity, sophistication, and the art of connection. Here, refined elegance meets contemporary luxury, and every guest interaction reflects our commitment to authenticity and excellence.

Guests indulge in the elevated Southern charm of Proper Grit, our signature restaurant and whiskey library, or escape to Spruzzo, our rooftop oasis overlooking the Intracoastal. Each experience embodies our promise: Exactly Like Nothing Else.

About the Role

As an In-Room Dining Attendant at The Ben, you bring the luxury of our culinary experiences directly to our guests' private sanctuaries. With poise, attentiveness, and an unwavering eye for detail, you ensure that every delivery-whether a morning cappuccino or an evening indulgence-is presented with grace and care.

This position requires more than service-it calls for artistry. You are not simply delivering a meal; you are crafting a refined, personalized experience that mirrors The Ben's reputation for exceptional hospitality.

Key Responsibilities

• Deliver all in-room dining orders promptly and gracefully, ensuring presentation and service align with The Ben's luxury standards.

• Prepare and stage trays and tables for a seamless dining experience, anticipating guest needs with discretion and precision.

• Retrieve trays and tables efficiently while maintaining cleanliness and discretion in guest corridors and service areas.

• Accurately take and process guest orders, ensuring all requests and preferences are communicated with the kitchen and fulfilled to perfection.

• Maintain impeccable cleanliness and organization of the in-room dining workspace, equipment, and service areas.

• Follow all health, safety, and sanitation protocols to ensure the highest level of quality and care.

• Provide gracious, intuitive, and engaging service that enhances the guest experience.

• Collaborate with the culinary, front office, and housekeeping teams to deliver a seamless guest journey.

• Be available to work flexible schedules, including weekends, evenings, and holidays, as business demands.

Qualifications

• Prior luxury hotel or fine dining experience preferred.

• Exceptional attention to detail and a refined sense of presentation.

• Professional demeanor and impeccable communication skills.

• Dependable, discreet, and committed to excellence in every interaction.

• Ability to carry trays, push service tables, and stand for extended periods.

• Flexible and adaptable with a polished, service-oriented approach.

• ServSafe and TIPS certification preferred.

Why Join The Ben

At The Ben, Autograph Collection, hospitality is more than service-it's storytelling. We believe in creating a workplace where associates are valued, individuality is celebrated, and excellence is a shared pursuit.

Full-Time Associates Enjoy:

• Competitive compensation

• Comprehensive medical, dental, and vision benefits

• Life and disability insurance

• 401(k) with company match

• Tuition assistance and professional development opportunities

• Marriott hotel discounts worldwide

• Opportunities for growth within a luxury lifestyle brand

At The Ben, we invite you to craft moments of quiet luxury and genuine connection-one guest, one tray, one story at a time.