Information Governance Operations Manager

Greenberg Traurig (GT), a global law firm with locations across the world in 15 countries, has an exciting employment opportunity for you. We offer competitive compensation and an excellent benefits package, along with the opportunity to work within an innovative and collaborative environment.

Join our Records and Information Governance Team as an Information Governance Operations Manager in our Dallas, Austin or Houston Office.

We are seeking a professional who thrives in a fast-paced, deadline-driven environment. The ideal candidate possesses strong problem-solving and decision-making abilities, ensuring efficiency and accuracy in every task. With a dedicated work ethic and a can-do attitude, you will take initiative and approach challenges with confidence and resilience. Excellent communication skills are essential for collaborating effectively across teams and delivering exceptional client service. If you are someone who demonstrates initiative, adaptability, and innovation, we invite you to join our team.

This role will be based in our Dallas, Austin or Houston office on an in-office basis. Some travel is required. This role reports to the Senior Manager of Information Governance Operations.

Position Summary

The Information Governance Operations Manager is responsible for all aspects of information management and processes, including electronic and physical file maintenance across multiple offices. The Information Governance Operations Manager serves as the primary point of contact for internal and external queries about Information Governance processes and procedures. This position requires the individual to be a subject matter expert and to implement the department’s strategic vision in the local offices. This position also assists and oversees the Information Governance operations team with their daily work activities.

Key Responsibilities

• Demonstrates solid knowledge of Information Governance policies and procedures, data privacy issues (HIPAA), and electronic data management

• Oversees and assists team with all core services including:

  • Onsite and offsite file management, such as label review and provision, file location tracking, onsite and offsite collection audits

  • Processing matter mobility requests, including transfers to departing lawyers and clients, and onboarding information for incoming lawyers and clients

  • Ensuring compliance with Legal Holds and Ethical Walls, including auditing access, ensuring secure storage, and communicating regularly to staff and lawyers about procedures around holds and walls

• Records Team Management including:

  • Creates and tracks work assignments, providing direction as necessary

  • Conducts performance management, coaching and staff development and training

• Manages and champions regional offices’ electronic transformations, focusing on maintaining born-digital material in an electronic format and reducing reliance on paper copies

• Provides frequent secretarial and staff training

• Conducts welcome and orientation meetings with new lawyers and staff

• Participates in project committees to develop processes to operationalize firm strategies

• Provides subject matter expertise for program development and advancement

• Demonstrates professional advancement through active participation in professional organizations and activities

• Clearly articulates and champions the firm’s strategic Information Governance vision

• Establishes compliance criteria in support of Senior Information Governance Managers for all core services 

Qualifications

Skills & Competencies

• Excellent interpersonal and communication skills (oral and written), a professional demeanor and presentation, including active listening and ability to convey information clearly

• Must understand both the business and practice of law, and understand the needs of the legal and administrative teams in the office

• Strategic leader who is an innovative thinker with a natural ability to influence and motivate others, and who will lead by example

• High attention to detail, outstanding organizational skills, and the ability to manage time effectively

• Analytical with strong problem-solving skills, takes initiative and uses good judgment, excellent follow-up skills

• Ability to work under pressure to meet strict deadlines, adapt to a fast-paced, high-pressure environment to achieve business goals and objectives

• Highly motivated, self-starter who can work well under minimal supervision, as well as collaborate with peers and team members to identify and take a proactive approach in being team-oriented

• Recognize confidential, sensitive, and proprietary information and maintain confidentiality

• Ability to establish and maintain effective working relationships with all levels of the organization and collaborate well in a team

Education & Prior Experience

• Bachelor’s Degree or equivalent experience is preferred

• Information Governance certification, such as IGP or CRM, is preferred

• 7+ years of records management or related experience

• 1 to 3 years of management or supervisory experience required, preferably in a law firm or other professional services firm

Technology

• Strong technical skills required, experience with records management databases such as iManage Records or FileTrail preferred

GT is an EEO employer with an inclusive workplace committed to merit-based consideration and review without regard to an individual’s race, sex, or other protected characteristics and to the principles of non-discrimination on any protected basis.