Infrastructure Network Communications Team Lead

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Work Shift

Day

Work Day(s)

Monday-Friday

Shift Start Time

8:00 AM

Shift End Time

5:00 PM

Worker Sub-Type

Regular

Children's is one of the nation's leading children's hospitals. No matter the role, every member of our team is an essential part of our mission to make kids better today and healthier tomorrow. We're committed to putting you first, and that commitment is at the heart of our company culture: People first. Children always. Find your next career opportunity and make a difference doing what you love at Children's.

Job Description

Responsible for leading the Infrastructure - Network Communications (Netcom) team. Ensures projects and day to day operations are aligned with organizational needs. Ensures staffing levels to effectively support a 24/7 operation.

Experience

• Minimum of 6 years of experience in a technical position in a microcomputer environment

• Minimum of 4 years experience in a technical position supporting multi-protocol network environments

• Minimum of four year's experience in physical and logical network design, including network management and detailed packet analysis

Preferred Qualifications

• At least 6 months experience in healthcare data processing

• Technical/IS certification in a relevant area of expertise, e.g. Cisco or equivalent

Education

• High school diploma or equivalent

Certification Summary

• No professional certifications required

Knowledge, Skills, and Abilities

• Must be able to demonstrate well-developed organizational and analytical skills

• Must be able to function in a dynamic environment subject to impromptu changes in schedules and priorities

• Must have strong interpersonal skills to interact positively and productively with associated computer systems users

• Understands technical environments and in order to create and document processes and procedures

• Demonstrate well-developed organizational, written communication and analytical skills

• Strong interpersonal skills to interact positively and productively with teams across organizational lines, including administrative, executive staff and patient care systems users

• Must be able to function in a dynamic environment subject to impromptu changes in schedules and priorities

Job Responsibilities

• Chief designer of the Children's infrastructure. This includes the configuration of Routers, Switches, Voice over IP, and Wide Area connectivity.

• Technical training of all Support Personnel to ensure quality of network service.

• Provide third level support to technical support team.

• Perform technical analysis of network hardware and transmission facilities using various diagnostic tools to enable growth capacity planning.

• Researches and makes recommendations for new network hardware based on current and projected goals.

• Researches and makes recommendations for new network management systems.

• Verifies the network is run in accordance with guidelines set by upper management.

• Oversees the implementation of network hardware to insure the best interests of the organization.

• Functions as a Technical Support project liaison, ensuring effective transition from project pre-implementation to go-live to day-to-day support.

• Reviews support processes, policies, and procedures to ensure proper communication, documentation, and training for Technical Support.

• Participates in after-hours support as part of the on-call rotation.

• Assist Supervisor and/or Manager with development of staff by being available to teammates, acting as a resource to help complete complicated/complex tasks, providing on the job training to team, and seeking out opportunities to become actively involved in staff workflow and development.

• Provide Supervisor and/or Manager feedback on staff performance, educational needs, and workflow status.

Children's Healthcare of Atlanta is an equal opportunity employer committed to providing equal employment opportunities to all qualified applicants and employees without regard to race, color, sex, religion, national origin, citizenship, age, veteran status, disability or any other characteristic covered by applicable law.

Primary Location Address

1575 Northeast Expy NE

Job Family

IT Architecture & Design